The Mall Pharmacy

Customer Survey 2019

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. A summary of oOur results for 2018/19 are provided here.

Associated document

Customer Survey Results 2019 (.pdf, 795.9 KB)

Last updated on 21 November 2019.

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Internet Pharmacy

Internet Pharmacy

If you have received a leaflet in the post from an internet pharmacy company bearing the NHS logo, please note that you are under NO OBLIGATION TO RECEIVE YOUR NHS MEDICINES FROM THEM.

Some patients may mistakenly think that their local surgery is promoting their services. This is not the case. 

The US experience of Internet Pharmacies is a stark reminder of possible dangers. Buying medications online is a risky business. According to the National Association of Boards of Pharmacy (NABP) , 97 percent of the more than 10,900 Internet pharmacies, or 10,573 online drug sellers, reviewed by the board were operating in conflict with pharmacy laws and practice standards.

Many online pharmacies are unregistered, so buying from them is potentially unsafe.Medication from an unregistered website could also be dangerous to your health because it might be out-of-date, diluted or fake.

As your local community pharmacy, we are proud to serve our community and having been doing so for 35 years. Please support your local pharmacy. 

Last updated on 21 November 2019.

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Privacy Notice

Our pharmacists and their staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you.

We know that you value your privacy and the security of personal information held about you.

All of our staff contracts of employment contain a requirement to keep patient information confidential. Our guiding principle is that we process your records in strict confidence.

We work to high standards when it comes to processing your personal information. We have internal procedures to ensure that all information which is collected and held about you is held in accordance with the legal requirements and principles of GDPR which came into effect on 25^th May 2018. 

This privacy notice tells how and for what purposes we collect and use personal data from our pharmacy patients and service users and what to expect us to do with your personal information when you contact us or use one of our services.

We’ll tell you:

• why we are able to process your information
• what purpose we are processing it for
• whether you have to provide it to us
• how long we store it for
• whether there are other recipients of your personal information

Associated document

GDPR Public Notice.pdf (.pdf, 189.15 KB)

Last updated on 06 June 2018.

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Corporate Travel Service

We can provide your employees personalised travel health advice, including travel vaccinations and antimalarials

Protecting your employees

Employers have a duty of care to ensure any employees travelling overseas for business have been informed of the health risks for their trip and take steps to help protect against them.

To meet this duty of care for employees travelling for business, employers should consider:

• Performing a thorough risk assessment
• Being able to demonstrate that you've accurately informed your employees of the latest disease risks for each trip they take
• Providing, at the company's expense, vaccinations and antimalarials needed that the employee opts to receive
• Providing preventative advice for travel health disease risks
• Keeping an audit trail of what was recommended to and selected by the employee

How can we help?

We can help you fulfil your duty of care needs and this can be tailored to your business requirements. It's convenient for your business and your employees.

Full risk assessment and personalised advice from our specially-trained travel health pharmacists

Range of antimalarials and travel vaccinations, including yellow fever

Up-to-date, clinically validated advice.

Free consultation and competitive rate on vaccinations and antimalarials

Bite avoidance advice

You can decide which vaccinations and antimalarials you want to fund for your employees.

Please ask the Pharmacist if you are interested in setting up this service from our Pharmacy.

Last updated on 15 March 2017.

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TRAVEL CLINIC IN PHARMACY - YELLOW FEVER CENTRE

We now operate a travel clinic in the pharmacy. You can have your travel vaccinations and ani-malarial medication in the pharmacy. We are also a YELLOW FEVER CENTRE.

We offer the following travel vaccinations:

HEPATITIS A*

HEPATITIS B

TYPHOID*

DIPTHERIA / TETANUS / POLIO*

MENINGITIS 

RABIES

JAPANESE ENCEPHALITIS

YELLOW FEVER

CHOLERA*

Travellers not sure of their vaccination history should check with their GP.

*These may be available for free on the NHS. Check with your GP

Last updated on 15 March 2017.

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MENINGITIS B VACCINATION

We also offer Meningitis B vaccination for children and babies. For further information please contact the Pharmacy Team.

Last updated on 15 March 2017.

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