The Mall Pharmacy

01582 401500 Unit 3 Luton Mall, 46-48 George Street, Luton , , LU1 2AZ
Website address not added


  • Community Pharmacy Patient Questionnaire 2017/18
  • Privacy Notice
  • Internet Pharmacy


We are a long established family run pharmacy and have been serving the local Luton Community since 1982. There are usually 2 qualified pharmacists on site everyday and three additional trained pharmacy assistants.Whatever your medical probelm, we are here to help you. As well as providing the usual dispensing services, we provide other services including a free medicine use review service (where we review all your medications and provide advice), a free new medicines service (where we counsel you on important aspects of your new medicines and follow-up to ensure that you are getting the benefits and not experiencing any troublesome side-effects). Other services we provide include:

Flu vaccination services - free to eligible at risk groups including over 65yrs.

Travel Vaccination Services - for all your travel and vaccination needs.

Emergency Hormonal Contraception (the "morning after pill")

Chlamydia Screening and treatment service - free to eligible people.

Sexual health Screening service including testing for HIV.

Smoking Cessation Service.

Disability Living, mobility Aids etc: We can specially obtain for you various products which will assit with your everyday challenges.

Incontinence Products including pads, pants, sheets etc

Pet Remedies - we dispense veterinary prescriptions and also supply many common over the counter medicines for common medical problems suffered by Cats, Dogs, Horses and other common pets.

We aim to provide the highest level of service, professionally, confidentially and promptly. 

For all prescriptions dispensed by us, we provide additional advice to help you manage your condition in a practical way.  We have thousands of satisfied patients, many of whom we have been serving for several generations. 

New: Healthy Living Pharmacy

Healthy Living Pharmacy

Healthy living pharmacies are a new concept of community pharmacies where the health and well being of the local community is at the heart of everything the team does. 



Last updated on 07 February 2017.



Opening times

Monday 08:30 - 17:30
Tuesday 08:30 - 17:30
Wednesday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30
Saturday 08:30 - 12:00
Sunday Closed

Public holidays and other dates

Dec 25Closed
Dec 26Closed

Last verified on 23/01/2019

Departments and services

We can arrange for your GP to send your prescriptions to our pharmacy electronically and have it prepared ready for collection saving you time. For further information contact the pharmacy.

To search for a specific treatment, use our full list of departments

Latest news

Community Pharmacy Patient Questionnaire 2017/18

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 are provided here.

Associated document

Pharmacy Patient Questionnaire (.pdf, 1.2 MB)

Last updated on 05 April 2018.

Privacy Notice

Our pharmacists and their staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you.

We know that you value your privacy and the security of personal information held about you.

All of our staff contracts of employment contain a requirement to keep patient information confidential. Our guiding principle is that we process your records in strict confidence.

We work to high standards when it comes to processing your personal information. We have internal procedures to ensure that all information which is collected and held about you is held in accordance with the legal requirements and principles of GDPR which came into effect on 25th May 2018. 

This privacy notice tells how and for what purposes we collect and use personal data from our pharmacy patients and service users and what to expect us to do with your personal information when you contact us or use one of our services.

We’ll tell you:

  • why we are able to process your information
  • what purpose we are processing it for
  • whether you have to provide it to us
  • how long we store it for
  • whether there are other recipients of your personal information


Associated document

GDPR Public Notice.pdf (.pdf, 189.15 KB)

Last updated on 06 June 2018.

Internet Pharmacy

Internet Pharmacy

If you have received a leaflet in the post from an internet pharmacy company bearing the NHS logo, please note that you are under NO OBLIGATION TO RECEIVE YOUR NHS MEDICINES FROM THEM.

Some patients may mistakenly think that their local surgery is promoting their services. This is not the case. 

The US experience of Internet Pharmacies is a stark reminder of possible dangers. Buying medications online is a risky business. According to the National Association of Boards of Pharmacy (NABP) , 97 percent of the more than 10,900 Internet pharmacies, or 10,573 online drug sellers, reviewed by the board were operating in conflict with pharmacy laws and practice standards.

As your local community pharmacy, we are proud to serve our community and having been doing so for 35 years. Please support your local pharmacy. 


Last updated on 18 September 2017.

Corporate Travel Service

Make Sure you have the correct vaccinations when travelling abroad

We can provide your employees personalised travel health advice, including travel vaccinations and antimalarials

Protecting your employees

Employers have a duty of care to ensure any employees travelling overseas for business have been informed of the health risks for their trip and take steps to help protect against them.

To meet this duty of care for employees travelling for business, employers should consider:

  • Performing a thorough risk assessment
  • Being able to demonstrate that you've accurately informed your employees of the latest disease risks for each trip they take
  • Providing, at the company's expense, vaccinations and antimalarials needed that the employee opts to receive
  • Providing preventative advice for travel health disease risks
  • Keeping an audit trail of what was recommended to and selected by the employee

How can we help?

We can help you fulfil your duty of care needs and this can be tailored to your business requirements. It's convenient for your business and your employees.

Full risk assessment and personalised advice from our specially-trained travel health pharmacists

Range of antimalarials and travel vaccinations, including yellow fever

Up-to-date, clinically validated advice.

Free consultation and competitive rate on vaccinations and antimalarials

Bite avoidance advice

You can decide which vaccinations and antimalarials you want to fund for your employees.

Please ask the Pharmacist if you are interested in setting up this service from our Pharmacy.



Last updated on 15 March 2017.


We now operate a travel clinic in the pharmacy. You can have your travel vaccinations and ani-malarial medication in the pharmacy. We are also a YELLOW FEVER CENTRE.

We offer the following travel vaccinations:










Travellers not sure of their vaccination history should check with their GP.

*These may be available for free on the NHS. Check with your GP


Last updated on 15 March 2017.


We also offer Meningitis B vaccination for children and babies. For further information please contact the Pharmacy Team.


Last updated on 15 March 2017.

Community Pharmacy Patient Questionnaire 2016/17

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here.

Associated document

IP00514_2016_Result_Leaflet.pdf (.pdf, 1.21 MB)

Last updated on 13 March 2017.

Nearby Pharmacies

Find nearby Pharmacies

Electronic Prescription Service

This pharmacy offers the Electronic Prescription Service, which allows you to choose or “nominate” a pharmacy to get your medicines or appliances from. Your GP then sends your prescription electronically to the place you have nominated, this means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as your repeat prescriptions could be prepared before you arrive.

Find out more

Last updated on 23 January 2019.

Information supplied by Hertfordshire And The South Midlands Area Team