Morton's Pharmacy

01297 32115 Morton's Pharmacy, Trinity Square , Axminster, Devon, EX13 5AP
http://www.totalpharmacy.co.uk

5 out of 5 stars

Based on 10 ratings for this pharmacy

News:

  • Community Pharmacy Patient Questionnaire 2017/18
  • Community Pharmacy Patient Questionnaire
  • Community Pharmacy Patient Questionnaire 2018/2019

Overview

Mortons Pharmacy

Morton's Pharmacy is a family run business where you can expect the highest levels of customer care. We endeavour to look after our customers to the best of our ability.

Opening times

Monday 09:00 - 17:3017:30 - 18:00
Tuesday 09:00 - 17:3017:30 - 18:00
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:3017:30 - 18:00
Friday 09:00 - 17:3017:30 - 18:00
Saturday 09:00 - 13:00
Sunday Closed

Public holidays and other dates

2019
Apr 19Closed
Apr 21Closed
Apr 22Closed
May 06Closed

Last verified on 11/01/2019

Departments and services

See the services tab above.

To search for a specific treatment, use our full list of departments

Latest news

Community Pharmacy Patient Questionnaire 2017/18

Customer survey 2017-2018
Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide.
The survey, undertaken by all community
pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for
2017/18 are provided here.
Associated document

CPPQ.pdf (.pdf, 780.48 KB)

Last updated on 09 September 2017.

Community Pharmacy Patient Questionnaire

Customer survey 2016-2017

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the community pharmacy questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here.

Thank you to all our customers who completed a customer survey this year.

One customer commented - 'Don't need to improve on anything. It is excellent here!'

As always a big thank you to our wonderful staff.

Ian Morton - superintendent pharmacist

Associated document

Pharmacy Patient Questionnaire (.pdf, 148.95 KB)

Last updated on 19 April 2017.

Community Pharmacy Patient Questionnaire 2018/2019

CPPQ 2018-2019
Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide.
The survey, undertaken by all community
pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2018/19 are provided here.
Associated document

CPPQ (.pdf, 369.42 KB)

Last updated on 08 December 2018.

Feedback and Complaints

We aim to provide the best possible service. In the unlikely event that we don't meet your expectations, please advise a member of staff. We encourage feedback whether good or not and our staff can advise you about our NHS approved complaints procedure.

Ian Morton - Superintendent pharmacist

Last updated on 23 May 2017.

Moving our pharmacy

On the 2nd May 2017 we are hoping to move in to our new premises across the road at the former HSBC bank.

Last updated on 08 April 2017.

Comments from our customers in 2016-2017 survey.

I wanted to share some of the comments from our customer survey. (Ian Morton - superintendent pharmacist)

'It is a lovely, friendly shop which makes you feel at home.'

'Staff and pharmacist always very helpful and informative.'

'Extremely helpful, even when I just wandered in - the staff were very polite and professional. I would highly rate and give my local support to this pharmacy.'

'All the staff here are wonderful and so helpful.'

'16 years of excellent service.'

'Cannot be improved.'

'It is perfect !'

'Provides a first class service always.'

'The pharmacy is excellent on all accounts of informative information and advice. The staff are excellent and helpful. I choose this pharmacy for its staff and service it provides. It excels the expectations of the community.'

Last updated on 07 March 2017.

Customer Survey 2016

Thankyou to all our customers who filled in our customer survey this year.

99% rated our pharmacy as excellent or very good.

One customer commented-

'Providing an excellent, friendly, essential service to Axminster residents.'

Also I would like to say thank you to our wonderful staff who make it all happen day in and day out.

Associated document

Customer survey mortons axminster 2016 1.jpg (.jpg, 4.76 MB)

Last updated on 20 August 2016.

Our customer survey results are in for 2015

Customer survey results 2015

Thankyou to all our customers who filled in our customer survey this year. As you can see we have been given top marks.

88% of customers choose to visit Morton's pharmacy wherever possible.

91% were very satisfied with speed of service.

100% rated our pharmacy as excellent or very good.

One customer commented-

'It is an excellent pharmacy and the one of my choice. Always helpful and polite and willing to help with a friendly smile. It could not be improved in my mind. Thank you.'

Also I would like to say thank you to our wonderful staff who make it all happen day in and day out.

Last updated on 10 May 2015.

Latest reviews of this pharmacy

Service given 100%

Ive used mortons pharmacy for years and the service is always 100% All the staff are so helpful and friendly They halp me with all my...

20 June 2018

Excllent service

The service at this pharmacy is always excellent. All the staff are friendly and very helpful.

12 April 2018

Medicine use review

Had an issue with my new medicine. Talked it through with the pharmacist. We decided on a plan of action. Also talked through my regular ...

23 November 2017

Consistently first rate service

I have been going to this pharmacy for 10 years. The quality of service is consistent and the advice the pharmacist and the team provide...

28 October 2017

Thank you Mortons

We are lucky in Axminster to have Mortons Pharmacy. All the staff are very helpful. New medications are explained fully and reassuringl...

23 October 2017

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Electronic Prescription Service

This pharmacy offers the Electronic Prescription Service, which allows you to choose or “nominate” a pharmacy to get your medicines or appliances from. Your GP then sends your prescription electronically to the place you have nominated, this means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as your repeat prescriptions could be prepared before you arrive.

Find out more

Last updated on 11 January 2019.

Information supplied by Devon, Cornwall And Isles Of Scilly Area Team