Cedrics Chemist Ltd

01625583145 Festival Hall, Talbot Road , Alderley Edge, Cheshire, SK9 7HR
Website address not added

News:

  • Community Pharmacy Patient Questionnaire
  • Customer Feedback April 2019
  • Community Pharmacy Patient Questionnaire 2018/2019

Overview

We have now returned to our usual opening hours but are asking for a maximum of two customers in the shop at any time. Staff will be wearing appropriate PPE and strict cleaning meaasures are in place.

Opening times

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:00 - 17:30
Saturday 09:00 - 14:00
Sunday Closed

Public holidays and other dates

2020
Aug 31Closed
Dec 2510:00 - 12:00
Dec 28Closed

Last verified on 10/07/2020

Departments and services

To search for a specific treatment, use our full list of departments

Latest news

Community Pharmacy Patient Questionnaire

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2018/19 are provided here.

Associated document

CPPQ.pdf (.pdf, 23.52 KB)

Last updated on 13 September 2019.

Customer Feedback April 2019

 

You said...

Our response...

Private Discussion Area :)

 

We are glad you like our consultation room. It is always available for use should any customers want to talk in private. Please just ask any member of staff.

More often than not I have to order medication when it isn't in stock

The GP surgery request 48 hours to issue a prescription. We also ask that you allow us some time between us receiving the prescription from the GP and you coming to collect it. This will give us time to order any medication we don't have in stock. We can usually get a same day delivery from our major suppliers, however there are some special items that can take longer. Please ask the pharmacist for more information if this is something you feel is affecting you regularly.

1st class service over many years

 

Glad to hear you are happy with the service provided by Cedrics Chemist.

This is an excellent chemist!

 

Thank you very much.

Wonderful staff, always polite and very helpful

 

We are very proud of our staff here at Cedrics Chemist. We agree that they do a wonderful job.

Very nicely laid out and bright

 

Glad to hear you like our new and improved premises.

 

 

Last updated on 08 April 2019.

Community Pharmacy Patient Questionnaire 2018/2019

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. Our results for 2018/19 are provided here:

Results of Community Pharmacy Patient Questionnaire 2019

Cedric’s Chemist Festival Hall

During March 2019 we asked our customers to complete a satisfaction questionnaire.

Who we asked:

58% of the people who completed the questionnaire were female, while 42% were male. 24% of people who completed the questionnaire cared for children under 16 while 10% were carers of somebody with a long term illness or infirmity. The people we asked fell into the following age brackets;

 

16-19 0%

20-24 8%

25-34 14%

35-44 8%

45-54 18%

55-64 18%

65 34%

88% of the above choose to visit Cedric's Chemist when possible while 4% use Cedric's as well as a number of other pharmacies regularly. 8% used Cedric's as it was the most convenient pharmacy on the day.

 60% of people asked were collecting a prescription for themselves while 26% were collecting for somebody else. 14% of people were collecting a prescription for themselves and another person.

 

62% of people asked were able to collect their prescription straight away and 30% waited in the pharmacy while it was made up. 8% came back later to pick up their prescription.

Overall 100% were satisfied with the time it took to provide their prescription and/or any other NHS Services that were required with 94% of those people saying they were very satisfied.

We asked people to rate the pharmacy on the following;

Cleanliness of the pharmacy 100% said fairly/very good

Comfort and convenience of the waiting areas 98% said fairly/very good with 2% saying fairly poor

Stock of medicines and/or appliances 96% said fairly or very good while 4% said fairly poor*

Clear and well organised layout 100% said fairly/very good

Waiting time to be served 100% said fairly/very good

Availability of an are where you could speak in private without being overheard 98% said fairly/very good with 2% saying fairly poor

We asked you to rate our pharmacy staff on the following;

Being polite and taking the time to listen to what you want 100% said fairly/very good

Answering any queries you may have 100% said fairly/very good

The service you received from the pharmacist 100% said fairly/very good

The service you received from the other pharmacy staff 100% said fairly/very good

Providing an efficient service 100% said fairly/very good

The staff overall 100% said very good

We asked you to rate how well we provide the following services;

Providing advice on a current health problem or a longer term health condition 100% said fairly/very well

Providing general advice on leading a more healthy lifestyle 100% said fairly/very well

Disposing of medicines that you no longer need 100% said fairly/very well

Providing advice on health service or information available elsewhere 100% said fairly/very well

 

Out of the people we asked to complete the questionnaire, only 6% of people had received stop smoking advice, 4% had received healthy eating advice and nobody said they had received physical exercise advice

 Thank you for taking the time to read the results of our survey. If you have any further comments please speak to any member of staff in store. We will use the results of this survey and your feedback to ensure that we are always providing the best possible service to our customers.

Last updated on 08 April 2019.

Community Pharmacy Patient Questionnaire

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 are provided here.

Associated document

FH satisfaction questionnaire 2018.doc (.doc, 23.53 KB)

Last updated on 22 June 2018.

Community Pharmacy Patient Questionnaire

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 are provided here.

52% of the people who completed the questionnaire were female, while 48% were male. The people we asked fell into the following age brackets;

16-19 2%

20-24 2%

25-34 8%

35-44 6%

45-54 34%

55-64 24%

65 24%

90% of the above choose to visit Cedric's Chemist when possible while 8% use Cedric's as well as a number of other pharmacies regularly. 2% used Cedric's as it was the most convenient pharmacy on the day.

78% of people asked were collecting a prescription for themselves while 18% were collecting for somebody else. 4% of people were collecting a prescription for themselves and another person.

56% of people asked were able to collect their prescription straight away and 40% waited in the pharmacy while it was made up. 4% came back later to pick up their prescription.

Overall 100% were satisfied with the time it took to provide their prescription and/or any other NHS Services that were required with 92% of those people saying they were very satisfied.

We asked people to rate the pharmacy on the following;

Cleanliness of the pharmacy 100% said fairly/very good

Comfort and convenience of the waiting areas 100 % said fairly/very good

Stock of medicines and/or appliances 98% said fairly or very good while 2% said fairly poor

Clear and well organised layout 98% said fairly or very good while 2% said fairly poor

Waiting time to be served 98% said fairly or very good while 2% said fairly poor

Availability of an are where you could speak in private without being overheard 84% said fairly/very good while 4% said fairly poor. 12% said they didn't know.

We asked you to rate our pharmacy staff on the following;

Being polite and taking the time to listen to what you want 98% said very good and 2% said fairly good

Answering any queries you may have 98% said very good and 2% said fairly good

The service you received from the pharmacist 98% said very good and 2% said fairly good

The service you received from the other pharmacy staff 96% said very good and 4% said fairly good

Providing an efficient service 95% said very good while 5% said fairly good

The staff overall 100% said very good

We asked you to rate how well we provide the following services;

Providing advice on a current health problem or a longer term health condition 92% said very good and 8% said fairly good

Providing general advice on leading a more healthy lifestyle 94% said very good and 6% said fairly good

Disposing of medicines that you no longer need 96% said very good and 4% said fairly good

Providing advice on health service or information available elsewhere 100% of the people who had used the service said very well

Out of the people we asked to complete the questionnaire, 6% of people had received stop smoking advice, 14% had received healthy eating advice and 14% had received physical exercise advice.

In response to the 2018 survey:

  • The 2018 survey results show that many more people are now aware of the consultation room and option to speak in private.

  • Over the last year we have been running improved Health Campaigns following our accreditation as a Health Living Pharmacy. After the 2017 survey only 10% of people said they had received healthy lifestyle advice whereas this year the number has increased to 34% of people. Our Health Champions will continue to run these campaigns and look at ways to get the information to more of our customers. Some of the campaigns we have coming up are as follows:

    -Lung Health

    -Stoptober

    -One You

    -Stay Well This Winter

 

 

 

 

 

 

Last updated on 22 June 2018.

Community Pharmacy Questionnaire Results 2017

Results of Community Pharmacy Survey Questionnaire January 2017 

Cedric’s Chemist Festival Hall

During January 2017 we asked our customers to complete a satisfaction questionnaire.

 Who we asked:

70% of the people who completed the questionnaire were female, while 30% were male. The people we asked fell into the following age brackets;

 

16-19 6%

20-24 0%

25-34 2%

35-44 4%

45-54 26%

55-64 24%

65 38%

 

76% of the above choose to visit Cedric's Chemist when possible while 8% use Cedric's as well as a number of other pharmacies regularly. 14% used Cedric's as it was the most convenient pharmacy on the day.

 

74% of people asked were collecting a prescription for themselves, 18% were collecting for somebody else and 8% were collecting for themselves and another person.

 

68% of people asked were able to collect their prescription straight away, 30% waited in the pharmacy while it was made up and 2% had to call back to collect their prescription.

 

Overall 98% were very satisfied with the time it took to provide their prescription and/or any other NHS Services that were required while 2% said they were not at all satisfied.

 

We asked people to rate the pharmacy on the following;

 

Cleanliness of the pharmacy 100% said fairly/very good

Comfort and convenience of the waiting areas 100% said fairly/very good

Stock of medicines and/or appliances 98% said fairly or very good

Clear and well organised layout 100% said fairly/very good

Waiting time to be served 100% said fairly/very good

Availability of an are where you could speak in private without being overheard 98% said fairly or very good

 

We asked you to rate our pharmacy staff on the following;

 

Being polite and taking the time to listen to what you want 100% said fairly/very good

Answering any queries you may have 100% said fairly/very good

The service you received from the pharmacist 100% said fairly/very good

The service you received from the other pharmacy staff 100% said fairly/very good

Providing an efficient service 98% said fairly/very good

The staff overall 100% said fairly/very good

 

We asked you to rate how well we provide the following services;

 

Providing advice on a current health problem or a longer term health condition 100% said fairly/very well

Providing general advice on leading a more healthy lifestyle 100% said fairly/very well

Disposing of medicines that you no longer need 98% said fairly/very well

Providing advice on health service or information available elsewhere 100% said fairly/very well

 

Out of the people we asked to complete the questionnaire, 2% of people had received stop smoking advice, 10% of people had received healthy eating advice and 6% of people received physical exercise advice.

 

We are in the process of becoming a Healthy Living Pharmacy which aims to target local health concerns and approach them in pharmacy by providing more in depth advice and information. We will soon have two accredited Health Champions leading health promotions and we hope to increase this number significantly by 2018.

 

 

 

Thank you for taking the time to read the results of our survey. If you have any further comments please speak to any member of staff in store. We will use the results of this survey and your feedback to ensure that we are always providing the best possible service to our customers.

 

 

 

 

 

 

 

 

Last updated on 07 February 2017.

Community Pharmacy Questionnaire Results 2017

Results of Community Pharmacy Survey Questionnaire January 2017 

Cedric’s Chemist Festival Hall

During January 2017 we asked our customers to complete a satisfaction questionnaire.

 Who we asked:

70% of the people who completed the questionnaire were female, while 30% were male. The people we asked fell into the following age brackets;

 

16-19 6%

20-24 0%

25-34 2%

35-44 4%

45-54 26%

55-64 24%

65 38%

 

76% of the above choose to visit Cedric's Chemist when possible while 8% use Cedric's as well as a number of other pharmacies regularly. 14% used Cedric's as it was the most convenient pharmacy on the day.

 

74% of people asked were collecting a prescription for themselves, 18% were collecting for somebody else and 8% were collecting for themselves and another person.

 

68% of people asked were able to collect their prescription straight away, 30% waited in the pharmacy while it was made up and 2% had to call back to collect their prescription.

 

Overall 98% were very satisfied with the time it took to provide their prescription and/or any other NHS Services that were required while 2% said they were not at all satisfied.

 

We asked people to rate the pharmacy on the following;

 

Cleanliness of the pharmacy 100% said fairly/very good

Comfort and convenience of the waiting areas 100% said fairly/very good

Stock of medicines and/or appliances 98% said fairly or very good

Clear and well organised layout 100% said fairly/very good

Waiting time to be served 100% said fairly/very good

Availability of an are where you could speak in private without being overheard 98% said fairly or very good

 

We asked you to rate our pharmacy staff on the following;

 

Being polite and taking the time to listen to what you want 100% said fairly/very good

Answering any queries you may have 100% said fairly/very good

The service you received from the pharmacist 100% said fairly/very good

The service you received from the other pharmacy staff 100% said fairly/very good

Providing an efficient service 98% said fairly/very good

The staff overall 100% said fairly/very good

 

We asked you to rate how well we provide the following services;

 

Providing advice on a current health problem or a longer term health condition 100% said fairly/very well

Providing general advice on leading a more healthy lifestyle 100% said fairly/very well

Disposing of medicines that you no longer need 98% said fairly/very well

Providing advice on health service or information available elsewhere 100% said fairly/very well

 

Out of the people we asked to complete the questionnaire, 2% of people had received stop smoking advice, 10% of people had received healthy eating advice and 6% of people received physical exercise advice.

 

We are in the process of becoming a Healthy Living Pharmacy which aims to target local health concerns and approach them in pharmacy by providing more in depth advice and information. We will soon have two accredited Health Champions leading health promotions and we hope to increase this number significantly by 2018.

 

 

 

Thank you for taking the time to read the results of our survey. If you have any further comments please speak to any member of staff in store. We will use the results of this survey and your feedback to ensure that we are always providing the best possible service to our customers.

 

 

 

 

 

 

 

 

Last updated on 07 February 2017.

Change of Premises

Cedrics Chemist has now moved from 67 London Road to the new Alderley Medical Centre in Festival Hall on Talbot Road, SK9 7HR.

Last updated on 05 January 2017.

Nearby Pharmacies

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Electronic Prescription Service

This pharmacy offers the Electronic Prescription Service, which allows you to choose or “nominate” a pharmacy to get your medicines or appliances from. Your GP then sends your prescription electronically to the place you have nominated, this means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as your repeat prescriptions could be prepared before you arrive.

Find out more

Last updated on 10 July 2020.