Gatley Pharmacy

COVID 19 Hygiene Audit (May 2020)

Overall Hygiene Score: 89.5%

Following our hygiene audit, this is a summary of our report.

Things to improve:

- Social distancing inside the pharmacy (shop & dispensing) - this had been addressed and we now have social distancing markers in the shop for patients; as well as a limit of TWO customers at any one time, plus social distancing markers in the dispesary for the staff and delivery drivers. 

- PPE for staff - all staff now wear PPE as required by law. 

Things we did well:

- Signage in the shop and windows.

- Maintaining the 2-meter rule in the shop and dispensary.

- One way system for both customers and staff.

- Hand sanitizing station available for customers, plus stations in the dispesary for staff.

- Regular cleaning (every 30 minutes) on a rota, which is completed and maintained daily.

- Cleaning products available at each station to prevent transfer of infection.

- Encouraging contactless payments where possible.

- Safe disposal of returned medication, including a quarantine period.

- Safe procedures for the delivery of medicines from wholesalers.

- Safe procedures for delivery of medicine to patients, including isolating and sheilding patients where a contactless delivery is performed, according to our company procedures.

- Encouraging the use of PPE to our customers for their safety and the safety of our staff.

Last updated on 20 January 2021.

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Community Pharmacy Patient Questionnaire 2018/19

Each year we undertake a patient survey to enable our patients to provide theit thoughts and feedback on the services we provide. All community pharmacies undertake this survery known as the Community Pharmacy Patient Questionnaire. The results allow us the identify key areas of improvment as well as areas in which we perform well. Our 2018/19 results are provided. 

Last updated on 31 March 2019.

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Community Pharmacy Patient Questionnaire 2017/18

Associated document

CPPQ 2017/18 (.pdf, 791.2 KB)

Last updated on 29 June 2018.

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Community Pharmacy Patient Questionnaire 2014/15

Every year we undertake an annual patient survey to enable our patents to provide valuable feedback on the services that we provide.  The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire.  The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2014/15 are provided here.

Associated document

CPPQ 2014/15 (.pdf, 791.27 KB)

Last updated on 16 May 2017.

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Community Pharmacy Patient Questionnaire 2015/16

Every year we undertake an annual patient survey to enable our patents to provide valuable feedback on the services that we provide.  The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire.  The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2015/16 are provided here.

Associated document

CPPQ 2015/16 (.pdf, 792.61 KB)

Last updated on 16 May 2017.

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Community Pharmacy Patient Questionnaire 2016/17

Every year we undertake an annual patient survey to enable our patents to provide valuable feedback on the services that we provide.  The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire.  The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here.

Associated document

CPPQ 2016/2017 (.pdf, 791.26 KB)

Last updated on 15 May 2017.

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