Marple Bridge Surgery

01614272049 Town Street, Marple Bridge , Stockport, Greater Manchester, SK6 5AA
http://www.marplebridgesurgery.nhs.uk

5 out of 5 stars

Based on 2 ratings for this GP surgery

FAQ

How to get travel vaccinations

Our practice nurses can advise you with regard to healthy travel and arrange any vaccinations necessary. For routine protection against Tetanus and Polio please make appointments with the practice nurse. Please remember that these may need to be started up to 8 weeks before your departure date.  Please note that not all travel vaccinations are free of charge.

Same day appointments

Should you need an urgent appointment, you will be seen on the day. We endeavour to provide non-urgent appointments within 48 hours though this may not be with your chosen GP.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 3 months in advance. Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or email. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for asthma, COPD, coronary heart disease screening, diabetes, hypertension and smoking cessation. Please see the ‘services and clinics’ section for the full list.

What if I can't get an appointment

Should you need an urgent appointment, you will be seen on the day. We endeavour to provide non-urgent appointments within 48 hours though this may not be with your chosen GP. Typically around 80 patients fail to turn up for their appointment each month. If you cannot attend your appointment, please let us know as soon as possible so we can then make it available for another patient.

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.

Why might it be difficult to get an appointment

Should you need an urgent appointment, you will be seen on the day. We endeavour to provide non-urgent appointments within 48 hours though this may not be with your chosen GP. Typically around 80 patients fail to turn up for their appointment each month. If you cannot attend your appointment, please let us know as soon as possible so we can then make it available for another patient.

Triage

If you wish to speak to a doctor urgently during surgery hours, please phone 0161 427 1074 or 2049 and you will be put through to the duty doctor immediately. If your need is less urgent, the receptionist will ask for your name, telephone number and a brief description of the problem and the duty doctor will return your call after morning surgery around 11.30am or evening surgery after 6.15pm as appropriate. If your condition deteriorates in the meantime please telephone the surgery again. All staff adhere to strict terms of confidentiality.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises. If a home visit is necessary please try to let us know as early as possible, preferably before 10.00am so that the doctors' visiting rounds may be planned efficiently. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor will wish to speak with you to determine whether it would be more appropriate for you to come to the surgery to be seen immediately. Home visits are normally made between 11.30am and 1.00pm.

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 0161 427 1074 or 2049. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 0161 427 1074 or 2049 and you will be transferred automatically to Mastercall Out-Of-Hours Services (on behalf of Stockport PCT) to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service. The nearest NHS walk-in centre is located at Withington Hospital, Nell Lane, Manchester M20 2LR telephone 0161 217 3015. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

How to make an appointment

Please call our surgery on 0161 427 1074 or 2049 to book an appointment. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book up to 3 months in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day. You can book up to a 3 months ahead for clinics – please see the ‘services and clinics’ section.

Our approach to your healthcare

We would like to welcome you to Marple Bridge Surgery and hope our website will help you to make the best use of all the facilities that we provide. Our aim is to offer a comprehensive range of medical services in friendly and efficient manner, and to encourage preventive medicine by the provision of appropriate screening and advisory clinics.

How to register

If you would like to register with the practice and live within our practice area, please call in at the surgery with your medical cards and details of your present General Practitioner. All newly registered patients will be asked to attend a new patient medical. When you register, we will ask you to make an appointment to see either the practice nurse or( healthcare assistant for a new patient health check. This will make sure that our records are accurate and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date. If you have difficulty finding a practice please contact Stockport PCT Primary Care Trust on 0161 426 5000 who will allocate you to a practice list in your area.

Instructions on what to do with the registration form

If you want to join the practice please complete a registration form which can be collected from reception. Please bring the completed form along to reception with your medical card if you have it. The information on the medical card will speed up the process of getting your records from your previous practice. Once you have been accepted as a patient your medical records will be transferred to us and a new medical card will be sent to your home address. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.

How to get your test results

Please note that it is your responsibility to contact the surgery to obtain the results of your tests and to find out if any further action is necessary. Results are available for test requested by the GP after 1 week for blood tests or after 2 weeks for X-rays and ECGs, unless the doctor or nurse has advised you otherwise. Please telephone after 3pm for results, as the staff are usually less busy at this time. Sometimes, we cannot always give full results over the phone. If the result is complicated, or if the doctor wants to see you about the result, we will offer you an appointment. We will only give results to the person who has had the test. If tests were requested by the hospital rather than your GP, then results usually go directly back to the hospital clinic - please contact the hospital for the results if necessary.

How to get a prescription

If your doctor feels that it is appropriate you may be given a repeat prescription slip. Requests for repeats may then be made by telephone or by calling at the surgery, giving at least 24 hours notice. If you send a stamped addressed envelope with your repeat slip, we will post the prescription back to you. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication.

Last updated on 19 October 2018.

Information supplied by NHS Stockport CCG