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Start using online services

If you are registered with a GP surgery, you can access online services. Online services may allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

Read more about how to register with a GP surgery if you are not registered with a GP or need to register with a different one.

Online services

Different GP surgeries use different providers of online services.

Your GP surgery might use more than one and give you a choice.


Ask your GP surgery, check their website, or check the information about your GP surgery if you do not know which provider you can use.

See providers of repeat prescription services only
Table showing the providers of repeat prescription services
Provider Website Apps
Co-op Health App No website login Co-op Health iOS app
Co-op Health Android app
Echo App No website login Echo iOS app
Echo Android app
Pharmacy2U Pharmacy2U browser version Pharmacy2U iOS app
Pharmacy2U Android app

How to register for online services

To use online services, you need to sign up and prove who you are.

For the NHS App you can do this in 2 ways:

  • by taking a photo of your ID (passport, UK or EU driving licence, or European national identity card) and recording a short video of your face while you say 4 numbers
  • using registration details from your GP surgery

For other providers of online services, you can only sign up using registration details from your GP surgery.

Read more about how to use your ID and a video to sign up using NHS login.

To sign up using registration details from your GP surgery you will need to:

  1. Tell your GP surgery that you want to sign up for their online services. You may be able to do this over the phone, or you may have to go to your GP surgery. If you have to go, take a photo ID (passport or driving licence) and proof of address (such as a utility bill) if you have them.
  2. Fill in the short registration form you are given or sent.
  3. Log in using the registration details and instructions your GP surgery gives or sends you.

Changing online service provider

The letter with your registration details should tell you if you can choose from more than one provider of online services.

If you want to change provider, you can use the same registration details.

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Page last reviewed: 15 October 2019
Next review due: 15 October 2022