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Accessibility statement for the NHS App

Version 3, 8 January 2020

The NHS App is run by NHS Digital. We want as many people as possible to be able to use the app.

In the native versions of the NHS App for Apple iOS and Android devices, you can use the built-in:

In the NHS App online, a version of the app you can access through a web browser, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% with the text staying visible on the screen
  • navigate using just a keyboard
  • navigate using speech recognition software
  • read using a screen reader, including the latest versions of JAWS, NVDA and VoiceOver

We've made the text in the NHS App as simple as possible to understand, aiming for a reading age of 9 to 11 years old.

If you have a disability, AbilityNet has advice to help you make your device easier to use.

How accessible the NHS App is

We know that the Hotjar tool we use to collect feedback and conduct surveys in the NHS App is not fully accessible. If you want to give feedback about the app, send an email to enquiries@nhsdigital.nhs.uk.

Some features in the NHS App are provided by "connected services". The following connected services are provided by us and other organisations in the NHS:

The following organisations outside the NHS provide online consultations through the NHS App:

  • eConsult Health Limited trading as eConsult or WebGP

How to get information about the NHS App in an accessible format

If you need information about the NHS App in a different format like accessible PDF, large print, easy read, audio recording or Braille:

Reporting accessibility problems with the NHS App

We're always looking to improve the accessibility of the NHS App. We respond positively to feedback.

If you find any problems not listed on this page or you think we're not meeting accessibility requirements, then please email enquiries@nhsdigital.nhs.uk to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the NHS App's accessibility

NHS Digital is committed to making the NHS App accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The native apps for Apple iOS and Android devices, and the NHS App online accessed through a web browser, are fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

PDFs and other documents

Some health records may contain PDFs and other documents that were created and uploaded by doctors. These documents may not be accessible in a number of ways, including missing text alternatives and missing document structure.

If a document in your health record is not accessible, contact your GP surgery for assistance.

How we tested the NHS App

We continually test the NHS App for accessibility needs.

We're also committed to regular audits of the app by independent specialist assessors.

The native apps for Apple iOS and Android devices were last audited by the Digital Accessibility Centre (DAC) on 21 August 2018. We acted on DAC's recommendations and received level AA accreditation for mobile apps on 8 November 2018.

DAC last audited the NHS App online, a version of the app you can access through a web browser, on 13 May 2019. We acted on DAC's recommendations and received level AA accreditation for desktop and mobile responsive design on 31 July 2019.

This statement was prepared on 11 December 2018. It was last updated on 8 January 2020.

Page last reviewed: 8 January 2020
Next review due: 1 April 2020