YOUR LOCAL BOOTS PHARMACY - Ratings and reviews
Reviews
-
Review titled What has gone wrong with Boots Syston Branch ?
Rated 1 star out of 5
by darryl warren - Posted on 02 February 2024
Boots in Syston ( adjacent to the health Centre) has recently become the epitome of the TV Show "Little Britain's Computer says no Sketch" If it were not so dire this would be laughable. I currently care for my elderly parents who are on an assortment of medication . As they are over 80 I call the Health Centre for their repeat prescription in the early part of the Week and then on the day I work from home I attempt to pick up their Prescriptions . Please note I have used the word attempt as for the last 6 months I have found it almost impossible to receive the full order despite the 4 days notice. Invariably they do not have at least one of the 3 tablets in stock or need to order it in . My question to boots is why on receipt of the order is there no alert that a certain medication is not available and for a re-order to be made at this time or automatically? Instead you waste my time on a monthly basis meaning I have to take at least 2 or 3 trips as opposed to the one. Furthermore should the tablets be in any other form than what has been prescribed ie. the same medication but in capsule form instead of tablet form then this becomes Tantamount to the Profumo scandal and I either need to return to the Health Centre to disturb the 85K a year overworked GP to alter the prescription in order to match what Boots has in stock at the time. This also applies if Boots only has a tablet in 20 mg and the GP has prescribed 40mg. Now those in the cheap seats may advise the patient to take 2 tablets instead of one and give them 2 packs instead of one but not Boots. Boots will ask you to come back again when the 40mg tablets are back in stock and you better pray it is not returned as 40mg Capsule or you will be back in the Health Centre asking the Doctor to make an amendment on your prescription to say Tablet instead of capsule !!! This cannot continue . Boots are frustrating the process and it is only a matter of time before someone does not get what they need in a timely manner . You are playing with peoples lives and their time . Please sharpen up ! Keep up to date with your inventory and be more pragmatic when it comes to getting a resolution for your patience. You have done away with dossets now so you have less to do . Provide the service the people of Syston deserve. Despite living 150 metres away from Boots in Syston I have opted for East Goscote to be my parents Prescription supplier as has been my frustration with Boots. This demonstrates my desperation and how poor the service has become. You should really be ashamed that one of your geographically closest customers feels it necessary to go 2 miles up the road to receive the service you should be providing. Pull yourselves together and remember why you chose this Vocation.
Visited February 2024
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Terrible pharmacy capacity
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Several occasions we have tried to collect prescriptions for my father. Each time the same story, they are not ready and it will take a long time more than an hour as we are short staffed, can we come back another day. Often when coming back a different day they are still not ready and we are obliged to wait an hour or so. This is over many months. We the family will not use it ( boots Gallowtree gate Leicester) anymore but my father is later 80’s and does not want to change despite many problems over a long period of time.
Visited January 2024
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
I visited the pharmacy urgently after work to obtain antibiotics and dressing prescribed by my daughter's doctor for an infection on her operated toe. Despite my timely arrival, I encountered significant delays in processing my prescription due to issues with other clients. Regrettably, after wasting more than half an hour, I was informed that the pharmacy could not provide the prescribed dressing, leading me to cancel the entire order. This inconvenience resulted in additional expenses for parking. The following day, while attempting to consolidate all prescriptions at another pharmacy, I discovered critical components were missing. Despite my attempts to contact Boots Pharmacy for resolution, I received no response. When I later visited the pharmacy to address the issue, I encountered an unhelpful attitude from a staff member at approximately 4:30 pm on January 15, 2024. The woman in question displayed a dismissive demeanor and failed to understand the urgency of my situation. Her unprofessional conduct included directing me to the queue without addressing my concerns. It was only with the assistance of another staff member that my issue was resolved promptly in as little as 3 minutes, highlighting the stark contrast in customer service.
Visited January 2024
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Service falls a little short
Rated 3 stars out of 5
by Anonymous - Posted on 15 January 2024
Rang a number of times over several days to check if my prescription was ready , no one ever answered the phone . Have been in the shop when the phone has rang and the staff seem to ignore it .
Visited January 2024
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Understaffed and prescription delays
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
Consistently big queues and delays when processing prescriptions. The only way to prevent running out of medication is ordering your prescription10 days in advance at least I’d say.
Visited December 2023
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Terrible service, dirty shop no stock
Rated 1 star out of 5
by Mrs C Erraji - Posted on 16 December 2023
Taken 4 visits to get my prescription and still it’s not complete. Went in yesterday a dirt face mask and a tissue on the floor by a fixture went in today and still there. Mentioned it to a member of staff and they said “you need to get in touch with Boots about it”!!! there is no stock most shelves are empty when I queried this was told we can’t put stock out as they come through the door take it and just walk out. How can a business sell stick if it’s not on the shelves? This is not the kind of service I expect from a company like Boots!!!!!!!!!!!!!
Visited December 2023
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Terrible service
Rated 2 stars out of 5
by Emma mccafferty - Posted on 19 September 2023
Asked for headlice for myself and daughter my daughter already had headlice and my head was also seriously itchy I told the women I would need to treat myself the women says I would need to confirm it I told her well my daughter has them and my head is seriously itchy she made me go home and look in the mirror I confirm it and then go back down I have nit which I new I would have she new I would have I now need to find time to go back down I have 2 disabled children it's absolutely ridiculous and she sat there smiling at me s if she had one up on me when I said to her she quite clearly took pleasure in wasting my time
Visited September 2023
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Left standing
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
Customers left standing no member of staff acknowledging no member of staff on checkout. Arrived for booked appt five mins early still standing waiting 10 mins later . Customers waiting for prescriptions that had not been dealt with , a staff member walking around telling customers she was new and basic could not help them with anything . Pharmacist acknowledged my presence came back 20 mins later to give me my flu jab . Appalling service many customers were elderly and just left standing ignored .
Visited September 2023
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Terrible Service
Rated 1 star out of 5
by Mark Hobley-Lloyd - Posted on 23 March 2023
Twice now this month I have received notification my prescription is ready to collect, both times have queued for more than twenty minutes I have been told it is not. On both visits there were multiple staff behind the counter, laughing and giggling but only one serving, despite there being more than half a dozen people waiting.
Visited March 2023
YOUR LOCAL BOOTS PHARMACY has not yet replied.
-
Review titled Never answer their phones
Rated 1 star out of 5
by Ashley - Posted on 25 August 2022
Customers are left waiting for an answer that never comes . Tried multiple times over multiple days and they never answer their phones
Visited August 2022
YOUR LOCAL BOOTS PHARMACY has not yet replied.