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York Pharmacy

14 YORK STREET, STOURPORT-ON-SEVERN, WORCESTERSHIRE, DY13 9EF

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  1. Review titled Query services

    Rated 4 stars out of 5

    by Anonymous - Posted on 01 June 2024

    Visited pharmacy with family member to enquire about 'pharmacy first' service which is encourged and widely advertised by by NHS. Was asked the reason and if we had seen the GP. We responded we had not and was told we need referral from GP. Family member later had to call 111 service at 05.00hrs for advice for severe throat pain and inability to swallow properly. Consultation arranged with local pharmacy and appropriate treatment prescribed. My concerns are that the pharmacy staff member gave misleading information to us about needing to see the GP for a referral. This is not the advice on the NHS website where certain conditions apply. I have since learned that all pharmacies with a consultation room should offer the 'pharmacy first' service. I am concerned that had my family member been offered the correct information and been assessed by the pharmacist, treatment could have been initiated in a timely fashion to prevent worsening of an already painful condition and further advice given by a professional. Further, we were not offered an opportunity to speak to the pharmacist for any clarification. We are encouraged to use alternative resources to primary care to reduce the burden on the NHS, but staff need to be aware of the criteria of these resources so they can best advise the public inquiring about them, otherwise the resources are ineffective.

    Visited May 2024

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