Woolton Late Night Pharmacy - Ratings and reviews
Reviews
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Review titled Unhelpful and abrupt
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2023
I was unable to make it to my usual pharmacy so after contacting them I was informed I can go to another and my prescription could be accessed using my NHS number Were upon arrival at woolton late night I was told in a very abrupt and unhelpful manner that it's now 9,45 I have 3 prescription to do so there is no chance This medication is for COPD and was a emergency precaution due to looseing my medication I did not have anyone to collect it during the day so it was my only option at the time this how ever is not the Frist time there has been a issue Customer service is free I know they work long hours but so do a lot of other people I was fortunate enough that I did not have a episode and I did not have a visit to the ER
Visited October 2023
Review titled Woolton Late Night Pharmacy
Replied on 24 October 2023
Our role is to ensure that all your medication is precisely and accurately dispensed and clinically suitable. This can take time, therefore we may not be able to process a prescription safely if you are to walk in 5 to 10 minutes before closing. This will depend on our existing workload and other patients that are waiting for their prescriptions. Please do not be offended if we cannot assist immediately. We will do our best to work as safe as possible and ensure patient satisfaction. However, safety is paramount and we cannot risk any one patients wellbeing trying to be fast. Thank you for you understanding.
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Review titled Polite service despite customer unpleasantness
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2023
Needed an over the counter cream, in and out within 5 mins, polite service. Never written a review before but felt compelled after seeing the way other customers were speaking to the staff. Felt sorry for the staff. Customers were told that there would be a wait as the pharmacist was on their break (which they are more than entitled to) and the attitude towards the staff was disgusting. Others requesting medications that require a prescription despite not having a prescription and taking it out on the staff! Impressed by the patience of the staff.
Visited September 2023
Woolton Late Night Pharmacy has not yet replied.
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Review titled Slowest Chemist I've Ever Known
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
When my previous chemist closed down, I was asked to change and chose this one, thinking that a late night pharmacy would be really useful to collect prescriptions from if I get out of work/gym late. After only using this chemist for a few months, I can hand on heart say it's the worst chemist I've ever used. I have never been in and out quickly. I've always had a minimum 30 minute wait, even when I've been the only person in there. I'm not entirely sure what they do behind that wall, but whatever they do, they don't do in a hurry. I understand they may be busy, but surely they could give you a warning when you first go in and say "oh it'll be around this long" so I can go and come back. But every time I'm there it's "oh it'll only be a minute". That free home delivery service I was offered is sounding more and more appealing.
Visited June 2023
Woolton Late Night Pharmacy has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2023
Absolutely dreadful service. You wait for 20 minutes without anyone even popping out to say "sorry for the wait, I'll be with you in a minute"- nothing at all- I thought I was in a prank video to see how long people will wait in a queue without seeing a member of staff. When i eventually left, the guy had the temerity to loudly shout "thank you" as I hadn't thanked him as there was nothing to thank him for. An absolute disgrace of a service. Couldn't be any worse. Clearly think they are operating a monopoly and the customers just have to put up with it. Terrible. Changing my pharmacist.
Visited May 2023
Review titled Woolton Late Night Pharmacy
Replied on 23 May 2023
Dear Patient, Thank you for your review. We handle all complaints very seriously. We apologise that our service did not meet the high standards you expect from us on this occasion. To assist us in handling your complaint further please email our Complaints Manager at latechemist@gmail.com and we will aim to investigate the matter further and respond to you in a timely manner. Salim Diab Pharmacy Manager
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Review titled Rude and threatening behaviour
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Went to pay for item and was charged £1 difference than on shelf. Was told it was my fault for paying on contactless and a refund could not be given. The pharmacist then decided to sjow me how i should have known how much i was paying and that it was fine to charge £3.99 rather than £2.99. Spoke to staff disrespectfully saying get out of way and do your job. An upsetting experience when unwell. Would like to speak to someone from nhs to follow this experience up as a disabled person having this experience at local pharmacy
Visited April 2023
Review titled Woolton Late Night Pharmacy
Replied on 23 May 2023
Dear Patient, Thank you for your review. We handle all complaints very seriously. We apologise that our service did not meet the high standards you expect from us on this occasion. To assist us in handling your complaint further please email our Complaints Manager at latechemist@gmail.com and we will aim to investigate the matter further and respond to you in a timely manner. Salim Diab Pharmacy Manager
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Review titled Pharmacist not turned up for work
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Turned up at 8am as it opens at 7:30am. Was not able to be served by counter staff as pharmacist was not on site and was late and she didn’t know where he was. Had to go elsewhere for medication. Poor service.
Visited March 2023
Review titled Woolton Late Night Pharmacy
Replied on 23 May 2023
Dear Patient, Thank you for your review. We handle all complaints very seriously. We apologise that our service did not meet the high standards you expect from us on this occasion. To assist us in handling your complaint further please email our Complaints Manager at latechemist@gmail.com and we will aim to investigate the matter further and respond to you in a timely manner. Salim Diab Pharmacy Manager