Whitakers Pharmacy - Ratings and reviews
Reviews
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Review titled one of the best Pharmacies
Rated 5 stars out of 5
by Seymen Yuzudik - Posted on 28 February 2024
I would like to just take my time in leaving a review to this specific pharmacy because if I tell you how much I enjoy going into this pharmacy you won't believe me! every time I go to this pharmacy I am greeted amazingly, respected, and there is also a family feeling within the pharmacy, I would honestly work in this pharmacy if I could with my eyes closed! I honestly would. as I've mentioned everyone in the pharmacy is excellent not just a single person but everyone is amazing and positive! they always manage to get my prescription on time and if I have any questions regarding the medication I take they are always willing to help and answer my questions. I am so proud because I can genuinely leave a good review like this. Amazing staff.
Visited January 2024
Whitakers Pharmacy has not yet replied.
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Review titled Great pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
You won’t get the same service anymore else. This pharmacy is great. This is how all pharmacy should be like. Staff very friendly and helpful.
Visited November 2023
Whitakers Pharmacy has not yet replied.
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Review titled Highly Recommend
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
I feel that the Whitakers are always extremely helpful and polite. Staff are all very friendly and professional. I never have a problem with getting my medication. The staff go above and beyond to meet your needs and requirements. I would highly recommend! :)
Visited November 2023
Whitakers Pharmacy has not yet replied.
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Review titled always very helpful
Rated 5 stars out of 5
by jon hubbard - Posted on 22 September 2023
I was in the pharmacy today and as always I was greeted with a smile, everybody there are great people to talk to so friendly and helpful every time I go in for my prescription, they are warm and respectful and I admire their professional approach to everything they do and say, always a positive experiance.
Visited September 2023
Whitakers Pharmacy has not yet replied.
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Review titled Poor communication and customer service
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
Use this pharmacy as designated chemist to support local chemist. A prescription was sent through from, my GP, to this pharmacy for my child. Collected medication for my child from this pharmacy. On the label it stated that the medication had to be taken for 6 months on a daily basis, but there where only 28 tablets supplied. Called to clarify the ambiguous information on medication pot (would I need to break up the tablets?!) In first instance was informed by staff that 28 tablets where only prescribed and to take it up with GP. Asked the member of staff to check the prescription, as the information communicated to them was from a label printed by this pharmacy. Also stated that all scripts from our doctors goes direct to them, so was not aware of the length of time the medication was prescribed for. Staff member at the pharmacy felt the need to laugh when they took my child's name. Very unprofessional and lack of basic manners. Then was told that the medication given was one of six parts. No one informed me of this when picking up the medication or what the next steps were! Poor communication due to number of assumptions made by this pharmacy. Disappointed with the blame culture on customer. Staff member was rude and lacked customer service level needed in this situation. If instructions from the GP are unclear, the pharmacy has a duty of care to clarify this and informing the customer; instead of prescribing a medication with a label that is vague! Also if a medication is prescribed for the first time, the pharmacist usually goes through information with the patient. This was not done either. If the medication was one of six parts the customer needs to be informed upon receipt of medication.
Visited July 2023
Review titled Whitakers Pharmacy
Replied on 28 July 2023
Dear patient. I am sorry about the poor experience you received at our pharmacy. To ensure that we can resolve the issues you have raised please could I ask you to email me at whitakerspharmacy@googlemail.com your child's name and date of birth. I will then be able to investigate what happened and speak to the appropriate members of staff who you communicated with originally. Apologies once again for the distress and inconvenience this has caused you. Regards S Salam pharmacist.
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Review titled always helpful
Rated 5 stars out of 5
by jon hubbard - Posted on 31 March 2023
I was in there this morning as I walked in the door I was greeted cheerfully by staff they were very busy and they still took the time to say hello this alone showed me that all of the customers who frequent this pharmacy are important and are treated with respect and consideration. This is so important to us, and the staff here go above and beyond to look after us I really appreciate them the jobs/tasks they do on a daily basis must be hard and yet they enjoy them, they are exceptional people and its always pleasant to go there especially when your not feeling very well and yes I have said that before because I mean it, as it is important, the staff here are so professional and caring I have huge respect for all of them I think they are brilliant, thank you all so much for being who you are, you guys and gals rock.
Visited March 2023
Whitakers Pharmacy has not yet replied.
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Review titled outstanding pharmacy
Rated 5 stars out of 5
by jon hubbard - Posted on 09 December 2022
i was in there this morning and i was greeted with smiles this goes a very long way when not feeling well the staff here are exceptional in all respects they are highly professional, efficient warm and caring i have said this before and my opinion has not changed their performance is consistent and i look forward to seeing them all, if there are awards for performance all of the staff need to be awarded them. they work hard and deal with customers problems effectively, im glad they are there, they are fantastic.
Visited December 2022
Whitakers Pharmacy has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Monika - Posted on 28 September 2022
Always receive excellent service and advice. So helpful courteous and pleasant. They go above and beyond to rectify if any anomalies with medication. I always leave with a smile.
Visited September 2022
Whitakers Pharmacy has not yet replied.
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Review titled exceptional people skills
Rated 5 stars out of 5
by jon hubbard - Posted on 26 August 2022
i use this pharmacy all the time and i have never been disappointed, every member of staff is polite ,professional and the staff have a great deal of experience and patience, they have given me great advice on many things if there was an award for kindness these wonderful people should win them all i will always use this pharmacy because i trust them and i do not give my trust lightly, the waiting time for my prescriptions is exceptionally short i can only say good things about this business i wish more businesses were this good
Visited August 2022
Whitakers Pharmacy has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2022
Friendly and helpful pharmacy staff. It's great to see them in their new, enlarged premises. They are always cheerful regardless of their workload and it's a pleasure to go there.
Visited June 2022
Whitakers Pharmacy has not yet replied.