WELL
2-4 KING STREET, SOUTHWELL, NOTTINGHAMSHIRE, NG25 0ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never answer phone
Rated 3 stars out of 5
by Margaret - Posted on 25 September 2023
One good point is that they do dispense our medication in organiser boxes as i can't see to do them. Not all pharmacies have the capacity to do that. We have tried to contact them by phone on several different occasions since they took over from Lloyds. They have never answered and there's no opportunity to leave a message. We both have disabilities including sight loss, so being able to speak on the phone regarding changes to repeat medications is important to us.
Visited September 2023
Review titled WELL
Replied on 06 October 2023
Hello Margaret, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Nominated me without my consent
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
I wanted to pick up my prescription from my nominated pharmacy, but found out that it had gone to Well pharmacy instead. I never changed my nomination and want to know how and why they did this. This caused me distress and a delay in receiving my medication.
Visited September 2023
Review titled WELL
Replied on 08 September 2023
Hello, Thank you for sharing your feedback. We are deeply sorry to hear this. It is unclear on how this happened, if you wish to discuss further then please email hello@well.co.uk with your full name, DOB and the well pharmacy name and address in the subject bar. Thank you once again for your feedback. Kind Regards, Well Pharmacy