WELL
416 CATCOTE ROAD, FENS SHOPPING CENTRE, HARTLEPOOL, CLEVELAND, TS25 2LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very busy and understaffed.
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2024
I and a lot of people who use the pharmacy, staff work very hard and are very caring and empathetic but clearly very busy most of the day. They know me and many patients by name. I almost always have to cue and get to the front only to be told there is a 20 minute wait for my script to be made up. There are issues with getting medicines which is out of their control, the staff suggest alternatives where they can and advise patients to go back to their doctor for a new script with what’s available. There is a lot of restocking and cleaning needed which is now being addressed by the new manager. I think shop unit is too small for the number of patients it serves, but very accessible for the patients. I think it would help if two pharmacists were working for part of the day to make up scripts so that patients aren’t waiting for at times over a half hour. Staff are so busy they are unable to give receipts for items which are outstanding on prescriptions but usually verbally tell patients what is outstanding. They have chairs which is great. I experienced a theft from what appeared to be a man who was known to the staff, he left with the goods and they coped very well but it resulted in them having to call the police, more time away from patient care. I and clearly most patients appreciate the personal service they receive from the staff and are resigned to the situation. It is almost impossible to contact the pharmacy by telephone and while I’m there it’s because they are serving customers. The pharmacy is clearly vitally needed by the community, the staff are appreciated by many patients.
Visited May 2024
WELL has not yet replied.
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Review titled Dirty. Untidy.
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I haven't seen a chemist quite this dirty and ramshackle ever. Debris, all over the floors, under the displays. Floors were filthy. Shelves were untidy and mostly empty. Boxes of products piled high behind the desk. Counter top and screen dirty. The card machine was filthy. A busy chemist yes, so they should be able to afford a cleaner.
Visited June 2023
Review titled WELL
Replied on 16 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team
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Review titled Shocking
Rated 1 star out of 5
by Malcolm Middleton - Posted on 01 June 2023
Over the space of 3 hours I have tried 90 times to contact these people by phone without a reply, something wrong here, I was wanting to know why they had cancelled my covid jab so it is quite important, This needs investigating
Visited June 2023
Review titled WELL
Replied on 08 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team