WELL - Ratings and reviews
Reviews
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Review titled Dirty. Untidy.
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I haven't seen a chemist quite this dirty and ramshackle ever. Debris, all over the floors, under the displays. Floors were filthy. Shelves were untidy and mostly empty. Boxes of products piled high behind the desk. Counter top and screen dirty. The card machine was filthy. A busy chemist yes, so they should be able to afford a cleaner.
Visited June 2023
Review titled WELL
Replied on 16 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team
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Review titled Shocking
Rated 1 star out of 5
by Malcolm Middleton - Posted on 01 June 2023
Over the space of 3 hours I have tried 90 times to contact these people by phone without a reply, something wrong here, I was wanting to know why they had cancelled my covid jab so it is quite important, This needs investigating
Visited June 2023
Review titled WELL
Replied on 08 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team