WELL - Ratings and reviews
Reviews
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Review titled No longer trust them.
Rated 1 star out of 5
by Keith Collyer - Posted on 28 April 2024
Service slow & terrible of late. Last 2 visits they didn't verify my address before handing over my repeat prescriptions. Issued medication that I, and my GP, hadn't requested. Took over 3 weeks to issue a repeat prescription request (resulting in me not having that medication for 2.5 weeks!). They no longer call/text to advise prescriptions are ready for collection. Service is slow, staff more often interested in chatting to each other than serving customers and rather blunt when they do serve. Have lost faith in this pharmacy and switched to Cowley Drive.
Visited April 2024
WELL has not yet replied.
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Review titled Lack of contact by telephone
Rated 5 stars out of 5
by Betty Howell - Posted on 06 June 2023
I am trying to get advice from the Chemist regarding my medication and am not having any luck.I am not able to attend the premises because I am extremely disabled.
Visited June 2023
Review titled WELL
Replied on 09 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team