WELL - Ratings and reviews
Reviews
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Review titled Rude staff
Rated 1 star out of 5
by Arthian - Posted on 09 February 2024
Rude staff, did not have item in stock, other pharmacies have substituted on occasions like this when there is a national shortage of a medication, but insisted that they have to call the doctor to change the prescription. This necessitated a disabled person not only not getting their medication and as I do not have a car , having to walk here again. Appalling attitude, inefficient service, wasting doctors time and mine. Unfortunately only pharmacy in town at moment but advise against using if you can help it.
Visited February 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled used to be good . now no good at all
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
wait one week for repeat prescription thats Friday told come back Tuesday go back to only get one part three to follow told may be by the end of the week this is to get tablets not anything special bring back old owners
Visited January 2024
Review titled WELL
Replied on 26 January 2024
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. If you do need to get in touch to speak to us then please email hello@well.co.uk with the pharmacy name and address in the subject bar. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled waiting
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2023
on friday 17th i went to the chemist, handed my prescription to the girl and was told it would be half an hour till it was ready, so after one hour and 15 minutes of waiting i left with out my medication if there was another chemist locally i would use it instead of this one.
Visited November 2023
Review titled WELL
Replied on 27 December 2023
Hello, Thank you for your feedback, we are deeply sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Outstanding customer service
Rated 5 stars out of 5
by Paul K - Posted on 20 September 2022
Friendly, courteous, professional, accurate, always helpful with sound advice...every time that I have attended. Cannot speak highly enough about the people in this practice.
Visited September 2022
Review titled WELL
Replied on 10 November 2023
Hello, Thank you for taking the time to share your positive experience with us. We just want to assure you that the branch area manager and regional operations manager have visibility of these reviews, so they will have congratulated the team. Thank you once again for sharing your feedback with us. Kind Regards, Well Customer Operations Team