WELL
TEMPORARY PORTACABIN, NOTTINGHAM ROAD, SELSTON, NOTTINGHAMSHIRE, NG16 6BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service, staff seem overwhelmed
Rated 1 star out of 5
by Paul Sturgess - Posted on 14 October 2024
Waited close to 45 mins to even speak to a member of staff, 7 people have walked away whilst I have been waiting. The staff are clearly working hard, but seem completely overwhelmed and frustrated. They are constantly apologising to customers as they are getting impatient with the long wait. I requested my prescription 3 weeks ago and have received no text message to state it's ready. Something is clearly wrong and needs to be fixed asap. I will be moving my family and I to a different pharmacy as cannot afford to wait so long for essential medication
Visited October 2024
Review titled WELL
Replied on 15 November 2024
Hello, Thank you for taking the time to share your review regarding one of our well pharmacy stores. We are very sorry to hear your experience, this is not the kind of service we expect our customers to receive. We would like to assure you that the branch area manager and regional manager have visibility of these reviews and will have addressed any issues directly with the pharmacy team. Thank you once again for sharing your review with us, we apologise for any inconvenience caused. Kind Regards, Well Customer Operations Team