WELL
THE DEEPINGS PRACTICE, GODSEY'S LANE, MARKET DEEPING, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long delay and turnaround
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2024
I like many others using this pharmacy have to order at least 2 weeks in advance for medication and then there are long queues at the counter to get your prescription. This is also exacerbated by having no pharmacist on duty some times when I have gone to get medication and therefore they cannot issue
Visited September 2024
Review titled WELL
Replied on 08 October 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, we are very sorry to hear of your recent experience, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Very slow
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2024
Turn around on prescriptions is ridiculous. I ordered with surgery on 23rd September, have received part of my order still waiting on remaining. Why? Have been trying to ring on and off all day no reply. If you go in you know there is going to be a long queue outside the doors, with at least 1/2 hour wait. This is a regular occurrence. Come on do better, I need my meds
Visited September 2024
Review titled WELL
Replied on 04 November 2024
Hello, Thank you for taking the time to share your review regarding one of our well pharmacy stores. We are very sorry to hear your experience. We would like to assure you that the branch area manager and regional manager have visibility of these reviews and will have addressed any issues directly with the pharmacy team. Thank you once again for sharing your review with us, we apologise for any inconvenience caused. Kind Regards, Well Customer Operations Team
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Review titled Prescription lead times
Rated 2 stars out of 5
by Rob - Posted on 31 May 2024
10 days notice given for a repeat pain medication prescription and not even ordered in. Happens too often, queue for 30 mins to get to the counter to be told sorry we’ll have to order despite using NHS app and needing the prescription every month for 3 months. Please investigate and feel free to contact me to discuss. Really poor service and causes extra anxiety due to the Russian roulette of getting necessary pain relief on time.
Visited May 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team