WELL - Ratings and reviews
Reviews
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Review titled Seems disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2023
Recently their system was down so unable to retrieve any prescriptions; generally not very helpful; out of stock & not helpful about what to do instead; slow service & no acknowledgement of people waiting; customer service not great
Visited February 2023
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team
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Review titled Lack of response
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I have been trying to call the Well pharmacy all day. I have placed a call at least one hundred times. Their phone has not once been answered. I am trying to avoid a wasted trip like the last one to collect a prescription. Delivery of drugs always seem to be later than forecast.
Visited November 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Nearly impossible to get through on phone as nobody picks up. Prescriptions take about a week as a matter of course and pharmacy seems very poorly organised. Really awful.
Visited November 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team
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Review titled Staff need better customer service training
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
Having struggled to get an appointment as the pharmacy didn't have any vaccines when I initially contacted them, I was booked in to have my flu jab today, only to arrive and be told that, yet again, there were no vaccines. The woman on the counter who told me, was totally disinterested and unapologetic, and had nothing to say about the fact I hadn't been contacted to let me know, and save me a wasted journey and time off work. On both occasions that I've been in recently, this member of staff seems to find it an inconvenience to deal with customers. The pharmacist did come and speak to me and was very pleasant and apologetic, but as the first contact with customers, it would make for a much better experience if the counter staff were friendly, welcoming and helpful. I appreciate that they are all busy, but it takes no extra time to greet a customer with a smile, and problems are dealt with much more easily if staff appeared more interested in rectifying them.
Visited October 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team