WELL
30 LEICESTER ROAD, LOUGHBOROUGH, LEICESTERSHIRE, LE11 2AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled One thing lets this pharmacy down
by Anonymous - Posted on 11 October 2024
The Leicester Road pharmacy is quick to sort prescriptions and the staff are friendly and helpful, however the one thing that let's them down is the fact they never answer the phone! I have just sat on the phone for about an hour just letting it ring for ages, before the line goes dead and I try again - I've given up now and will have to go down to them to ask face to face. I realise they have busy periods, but this always happens, it's not just on this occasion - and I know other people who have the same issue. It's a pity, because as I said if it wasn't for that problem, the pharmacy would be great.
Visited October 2024
Review titled WELL
Replied on 15 November 2024
Hello, Thank you for taking the time to share your review regarding one of our well pharmacy stores. We are very sorry to hear your experience. We would like to assure you that the branch area manager and regional manager have visibility of these reviews and will be able to address this issue directly with the pharmacy team. Thank you once again for sharing your review with us, we apologise for any inconvenience caused. Kind Regards, Well Customer Operations Team