WELL - Ratings and reviews
Reviews
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Review titled Terrible pharmacy and service
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Rude member of staff. Was very difficult with me about using Pharmacy First service then once they realised I did qualify, it took 40+ minutes to process the prescription when I was the only member of the public in the store.
Visited April 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. If you do need to get in touch then please email hello@well.co.uk with the pharmacy name and address in the subject bar. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Poor management
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Had flu vaccine booked. They phoned on day of appointment to say had no stock, so had to cancel. This is in line with their prescription service, which always takes a long time. The whole shop needs a review & revamp.
Visited October 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team