WELL
NORTH CARLISLE MED CTR, EDEN STREET, CARLISLE, CUMBRIA, CA3 9JZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst experience consistently
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
7 days notice for a prescription is a total farce. Mine has recently taken 12 days and it was a repeat dispensing prescription. Took it in, waited 7 days, went in to collect, told to come back, prescription not ready, came back same day told it would be 5 more days. Came back in 5 days later, not ready, came back in 30 minutes later, not ready. Told to come back lunchtime, came back lunchtime, still not completed, but they would do it. Waited 25 minutes, asked where it was as I had sat and waited and “pharmacist had not called my name” and placed it it box of completed prescriptions. I dont want apologies, I just want to know what are the improvements being made? Nothing but complaints from people waiting.
Visited July 2023
Review titled WELL
Replied on 20 July 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team
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Review titled The worst of them
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Please tell me, if my doctor will only send my repeat prescription through when I have a weeks worth of tablet left, that I have to wait 2 weeks - possible longer as the pharmacy still haven’t done my prescription before I get my tablets from the pharmacy? It’s 2023 and I have to ration my tablets - and get sick in the process!! Because this pharmacy clearly isn’t coping. Queuing for 40 mins plus to either wait another hour for your tablets if you’re lucky or worse, be told they aren’t there is unacceptable.
Visited May 2023
Review titled WELL
Replied on 08 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team