WELL
25 SWANLEY CENTRE, SWANLEY, KENT, BR8 7TGContact details and opening times
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Reviews
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Review titled Disappointing Service and Unnecessary Delay
by Anonymous - Posted on 27 November 2024
I was extremely disappointed with the service I received at Well pharmacy in Swanley. Despite sending a prescription over a day ago for urgent medication, I was informed that it would take three days to be ready. When I inquired about alternative options, such as collecting the prescription and filling it at another pharmacy, I was met with a dismissive response. The pharmacy was not busy at the time, and I couldn't understand the reason for such a significant delay. Moreover, when I asked for advice on over-the-counter medications to alleviate my symptoms, the pharmacists seemed indifferent and unhelpful. Given the NHS's recommendation to consult pharmacists for minor ailments, this experience was particularly frustrating. I will definitely be changing my default pharmacy.
Visited November 2024
Review titled WELL
Replied on 23 December 2024
Hello, Thank you for taking the time to share your review regarding one of our well pharmacy stores. We are very sorry to hear your experience. We would like to assure you that the branch area manager and regional manager have visibility of these reviews and will have addressed any issues directly with the pharmacy team. If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address the subject bar. Thank you once again for sharing your review with us, we apologise for any inconvenience caused. Kind Regards, Well Customer Operations Team