WELL
SHEEP MARKET SURGERY, RYHALL ROAD, STAMFORD, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unclean
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I collected my prescription in January 2023 and thought then the pharmacy could be cleaner but on having to collect again from there this month it was even worse (I would change but a years prescription was split into 3 and I’m having trouble changing selected pharmacy with Lakeside now) the floors were dirty, used tissues on the floor and also seen in one of the sales baskets, the shelving looked grubby, the doors had ripped posters, not laminated and to say we are all very aware of the spread of infection post pandemic this pharmacy should be shut down for a deep clean.
Visited May 2023
Review titled WELL
Replied on 11 May 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team
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Review titled Customer service diabolical and extremely rude staff
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Urgent Medication prescribed by doctor and assured it would be ready within an hour at the pharmacy. I left it longer, waited in the queue for 15 minutes to be told will be ready tomorrow. No polite greeting, apology or explanation. Feeling distraught as I have suffered a very recent bereavement, I felt I could not face waiting for my medication. Even though the doctor’s practice told me they cannot refuse to give me the medication - they did. I was not the only customer spoken to in an abrupt and surly manner. I will be changing my pharmacy. Customer service is appalling and staff would not get away with this behaviour in other service industries people need their medication and so can be treated disrespectfully, it’s a disgrace.
Visited May 2023
Review titled WELL
Replied on 08 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team