WELL
SEAHAM PRIMARY CARE CTR, ST JOHNS SQUARE, SEAHAM, COUNTY DURHAM, SR7 7JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2025
I had been prescribed tablets on prescription at a prescription cost of £9.90 only to find out later that the tablets can be bought over the counter at a slightly lower cost of £5.70. Exactly the same tablets and same amount. I found this very Disappointing that the pharmacy would not have pointed out they are cheaper to buy over the counter and went on to charge me the higher amount. Lesson learnt to always ask before automatically paying on prescription.
Visited January 2025
Review titled WELL
Replied on 31 January 2025
Hello, Thank you for taking the time to share your review regarding one of our well pharmacy stores. We are very sorry to hear your experience. We would like to assure you that the branch area manager and regional manager have visibility of these reviews and will address any issues directly with the pharmacy team. If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address the subject bar. Thank you once again for sharing your review with us, we apologise for any inconvenience caused. Kind Regards, Well Customer Operations Team
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Review titled Utter chaos
Rated 1 star out of 5
by Anne - Posted on 02 April 2024
Called in person and on phone to obtain meds. The script was made out on 21 March. Was told was getting done ..was not. Desparate I called down on Thursday 28 have never seen such a queue in my life. Everyone was complaining cannot get regular meds. I also had to go upstairs once more to gp as that urgent script no ready despite numerous visits. In the end I gave up and went home my anxiety through the roof. Today Tuesday 2 April the old script delivered. I went down because the urgent one not delivered. Then I actually waited for over 20 mins. Again huge queues and people upset . Previous owners were fine. Am changing to new chemist.
Visited March 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team