WELL - Ratings and reviews
Reviews
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Review titled Discussed
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2022
Got to the pharmacy @2pm he said had no time for lunch and he left said he will be back @2-45 couldn’t wait had to pick my grandson up from school but was there for 45 minutes along with a big queue this is always the same they give you half your meds then accuse you of take them saying you were given all trays so I have to go back all the time for meds missing I know that if I waited in the queue any longer the trays weren’t have been ready so I put a note under the door as I need my meds a week early I filled a requested form in for these 6 days ago I have mental health problems & the meds are important so are everyone else’s there is always a big queue outside there they need to stop sacking the staff so the staff can get used to everyone’s meds I got given the wrong epillim nine month ago no apologise
Visited September 2022
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team