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WELL - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Frustrating

    Rated 1 star out of 5

    by Anonymous - Posted on 06 March 2023

    Here I am,trying to check on a prescription. Have been phoning since 09.02 its now 09.17, still no one is picking up. I've been cut off once. Frustrating. Dismally poor service oh I've just been cut off again.... when will someone do something about this dreadful pharmacy??

    Visited March 2023

    Report as unsuitable

    Review titled WELL

    Replied on 03 April 2023

    Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team

    Report as unsuitable

  2. Review titled Flu jab rejection

    Rated 1 star out of 5

    by Anonymous - Posted on 15 September 2022

    I booked on line to have flu jab at well stocksbridge on 14/9/22. on arrival was told no person could give me the jab and to come back the next day. On arriving on the 15th I was told that I could not have the jab as the pharmacist was not authorized and that i should go to another chemist or doctors to have the jab. I subsequently went to another pharmacist and booked with them. I shall not be frequenting well pharmacy again after this episode. Also why does it take 1week for dispensing repeat prescriptions from an off-site hub where before you took over from the previous pharmacy prescriptions were dispensed while you waited or next day. A very poor organisation.

    Visited September 2022

    Report as unsuitable

    Review titled WELL

    Replied on 08 March 2023

    Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team

    Report as unsuitable