Reviews

Displaying 1 to 1 of 1

1. Review titled Terrible practice

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 01 November 2023

   We were waiting for delivery of medication for a 93 year old patient. We tried phoning the practice but their phone was engaged for two hours solid. I called to collect the medication in person but the staff could not explain why it had not been delivered. I mentioned the constant phone unavailability and was told that 'they had been busy'. The staff were quite rude and unhelpful.

   Visited November 2023

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   Review titled WELL

   Replied on 10 November 2023

   Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. If you do need to get in touch then please email hello@well.co.uk with the pharmacy name and address in the subject bar. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team

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