WELL
UNIT 4, 9 BESTWOOD PARK, DRIVE WEST, RISE PARK, NOTTINGHAM, NOTTINGHAMSHIRE, NG5 5EJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
I get my medication delivered Repeatedly "forget" I've been a Delivery Customer for 8 years. I ring to confirm "yes they'll be delivered today" - no delivery Items repeatedly missed off my delivery. Today Twenty Two telephone calls over the space 3 1/2 hours which haven't been answered
Visited May 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Reliability is Terrible
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2023
Three times I have arrived at this chemist before there closing time of 18:00 hours & yet it has been closed! I've even called & asked on the day of attendance..... So why state a closing time of 18:00pm, if you're planning on closing at 17:50 or 17:56??? If they are going to plan this? Then they should state on the day that they're going to be closing a little early that's all! It's frustrating when you drive there from work & they close early! Them extra few minutes help people sometimes!
Visited October 2023
Review titled WELL
Replied on 10 November 2023
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Several times over past year now told cannot get certain tablet only this time was told it would be available on Monday 4.9.23 after being told reordered and in stock clearly a lie. Went to collect told cannot get anywhere and requested prescription to go elsewhere. Friend went to another Knights chemist in stock however Catshill had cancelled prescription... no joke when they drove out their way to get. Without my medication and going on holiday. As only local chemist to me and getting worse everytime I go, I've taken the decision to move to online delivery via a different provider. The place is enough to give you blood pressure!
Visited September 2023
Review titled WELL
Replied on 10 November 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Poor delivery service
Rated 3 stars out of 5
by Shirley webster - Posted on 11 May 2023
Several times tried to contact via phone always engaged can t get through all day ?? My prescription been there since 5/5/23 still not recieved it why ????
Visited May 2023
Review titled WELL
Replied on 17 May 2023
Dear Ms Webster, Thank you for your feedback. We apologise sincerely for the inconvenience and frustration you experienced while attempting to reach our pharmacy by phone. Regarding your prescription, we are sorry for the delay in its delivery. In order to ensure your prescription is promptly delivered to you please could you contact us via info@knightspharmacy.co.uk so that we can look into this matter further. Thank you.