WELL
26 SHIELDS ROAD, BYKER, NEWCASTLE UPON TYNE, TYNE AND WEAR, NE6 1DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My error.
Rated 3 stars out of 5
by Derek Coulthard - Posted on 02 April 2025
My apologies. A review I have just posted referred to a visit today a nearby Well Pharmacy in Heaton Rd. My mistake, sorry.
Visited April 2025
Review titled WELL
Replied on 04 April 2025
Hello Derek, No problem, we have amended this on our system. Thank you for letting us know. Kind Regards, Well Customer Operations Team
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Review titled Very proficient service
Rated 5 stars out of 5
by Derek Coul thard - Posted on 02 April 2025
I had an appointment for 10.05 this morning (2:4:25) for a Covid jab. I arrived a little early but was seen immediately by a very friendly and proficient nurse. This was carried out in a small clean side room. I left the surgery before my actual appointment time came up! Of the many Covid jabs I have had in recent years this was by far the most efficiently delivered in every respect. Thank you!
Visited April 2025
Review titled WELL
Replied on 04 April 2025
Hello Derek, Thank you for taking the time to share your positive review regarding one of our well pharmacy stores. We are glad to hear you are happy with the service The branch area manager and regional manager have visibility of these reviews and will be able to congratulate the pharmacy team. Thank you once again for sharing your review with us. Have a lovely day. Kind Regards, Well Customer Operations Team
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Review titled Great pharmacy
Rated 4 stars out of 5
by Laura - Posted on 14 February 2025
I would like to thank the manager of this branch who went all out to help me. The pharmacy is clearly very popular and only two members of staff were there that day. The manager in particular was patient and kind despite being incredibly busy. Thank you!
Visited February 2025
Review titled WELL
Replied on 21 February 2025
Dear Laura, Thank you for taking the time to share your positive review regarding one of our well pharmacy stores. We are glad to hear you are happy with the service you received from the pharmacy manager. This feedback has been passed on to the branch area manager and regional manager and will be able to congratulate the pharmacy manager. Thank you once again for sharing your review with us. Have a lovely day. Kind Regards, Well Customer Operations Team
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Review titled Excellent customer service
Rated 5 stars out of 5
by Excellent staff support - Posted on 10 July 2024
I had a problem with my medication issued I contacted my gp who issued a new prescription so I contacted the pharmacy this morning & spoke with a member of staff I explained the urgency etc of medication she was so helpful & reassuring and promised to contact me as soon as my medication was ready which she did. I have to say she went above and beyond her duties today she is a credit to the company.
Visited July 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for so much for taking the time to share your positive experience with us. The branch area manager and regional operations manager have visibility of these reviews, so they will have congratulated the team. Thank you once again for sharing your feedback with us. Kind Regards, Well Customer Operations Team