W W SCOTT
UNIT 3 ROSEBERRY SHOP CTR, LAKES ESTATE, REDCAR, TS10 4NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled bad pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2025
Scotts were great but since last year 2024 the prescription service is appauling it is taking a week to get them to deliver and to try to go and pick up they are not ready. I was told to leave for a hour before going to collect after waiting in a long queue it was done but as a service people rely on it is not acceptable as we can no longer collect our prescriptions from the surgery we have no alternative. Hope this get resolved sooner rather than later
Visited April 2025
Review titled W W SCOTT
Replied on 15 May 2025
Thank you for taking time to leave a review. You are right, we used to be a good chemist but our service over the last few months have not been what they should be. Over the last few months, our systems and some processes were changed, we have been short staffed which has led to long waiting times etc.. Now we’re pleased to say that Scott-Chem Pharmacy has a strong committed management structure with a focus on customer service and customer care. A new member of staff started 2 weeks ago, and we have 2 more starting over the next few weeks. Over the coming weeks we are changing the way we process our prescriptions. When you come into the pharmacy we want to have your prescription ready on the shelf so you are not waiting around, just like it used to be. Deliveries will be sent out soon as well. Please rest assured we are working very hard to bring our service levels up to scratch and make them even better than they have ever been. We will be offering more varied services and greater choice and to deliver high quality, just what our customers deserve.
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Review titled Controception pills
Rated 5 stars out of 5
by Dana Ivanova - Posted on 19 May 2025
Due to irregular menstruation and pain during menstruatio. severe abdominal pain. often irregular menstrual cycles
Visited March 2025
W W SCOTT has not yet replied.
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Review titled Good chemist gone bad
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2025
My family has been using this chemist for a few years and it's recently taken a huge downturn in customer service since a change in management. I've been waiting for my prescription since 23 March and I've called in several times to be told it's out of stock. Each time I've needed to queue for 40 minutes just to get to speak with the person on the counter. This is a struggle for me because I have arthritis in my knees and it's painful to stand still for so long. Finally, my order was delivered yesterday but when I opened the bag not only was my medication in there, there was also several items for another person. I tried to phone Scottpharm and I was held in a queue constantly being told that my call was important to them. After 30+ minutes I gave up and took the medicines back to them myself. No queue yesterday luckily. The lady on the counter was surprised, as was I, but she never thanked me for returning the medication that wasn't mine and never said sorry for the inconvenience. I've now switched to another chemist.
Visited February 2025
Review titled W W SCOTT
Replied on 15 May 2025
Dear customer thank you for taking time to leave a review. First of all, I will look into this matter, put things in place and hopefully this won’t happen again. We are striving to be “good again” and be better than we’ve ever been. Over the last few months, our systems and some processes were changed, we have been short staffed which has led to long waiting times etc.. Now we’re pleased to say that Scott-Chem Pharmacy has a strong committed management structure with a focus on customer service and customer care. A new member of staff started 2 weeks ago, and we have 2 more starting over the next few weeks. Over the coming weeks we are changing the way we process our prescriptions. When you come into the pharmacy we want to have your prescription ready on the shelf so you are not waiting around, just like it used to be. As we will have more staff, we can help with phone queries quicker. Deliveries will be sent out soon as well. Please rest assured we are working very hard to bring our service levels to a very high standards, just what our customers deserve. Please also be rest assured that the new management and all the staff are focused on best customer care.
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Review titled Chaos
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2024
Scott's used to be a fantastic chemist, quickly dispensing and delivering prescriptions. However since being taken over I have waited 6 days before going in to find the prescription hadn't been made up. Yesterday I queued for an hour, waiting to collect my medication. Some people queued that long only to be told the medication wasn't in stock. The girls on the counter are excellent working under such pressure but the whole shop is chaotic with made up prescriptions stacked everywhere and deliveries not being made. Some people, especially the elderly and really ill are going to be left without their medication over Christmas. I'm getting mine elsewhere from now on.
Visited December 2024
W W SCOTT has not yet replied.
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Review titled Used to be great but not anymore
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2024
Since the pharmacy was taken over by new management a couple of months ago it has gone to shambles. Other people including myself are having an extremely hard time with getting medication. For 2 months I have submitted my prescription manually through the NHS app, and 11 days later they still haven't prepared the prescription. You are then left waiting for a further 45 minutes while they fill it. The queue is out of the door and with only 2 seats many people are left stood when they really should be sat down due to health issues. Before the change, I would have given a glowing review. The ladies working at the front are outstanding and you used to be able to submit a request and have it prepared within minutes. I hope for everyone's sake that things are restored to how they were, or I will shortly be moving pharmacy
Visited December 2024
Review titled W W SCOTT
Replied on 27 January 2025
Dear Patient, thank you for your feedback. We are sorry we could not meet your expectations on this occasion. As you may have been aware we have had extreme staffing pressures in the run up to our busiest time of the year. This caused prescriptions to take longer than usual. We are confident this will improve in the new year. Thank you for your valued custom.
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Review titled Used to be marvellous, now shambles
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2024
Used this chemist for over 35 yrs, since previous pharmacists retired the new management have just ruined it. Gave it a few months to let them settle in. However now it’s several trips needed to get medication as waited for over an hour despite confirming by phone it was in & ready. Tried several times on the phone to get through but no one answers. Signs now state it’s 40-45 minimum wait to get a prescription. Usual front staff have unfortunately gone. Replacements doing the best they can, but held up by dispensers. I’ll be moving to a different pharmacy as I can’t stand around for that long and the waiting area only is 2 seats. Such a shame as was a wonderful little chemist.
Visited December 2024
Review titled W W SCOTT
Replied on 27 January 2025
Dear Patient, thank you for your feedback. We are sorry we could not meet your expectations on this occasion. As you may have been aware we have had extreme staffing pressures in the run up to our busiest time of the year. This caused prescriptions to take longer than usual. We are confident this will improve in the new year. Thank you for your valued custom.
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Review titled First class service
Rated 5 stars out of 5
by Jean Bull - Posted on 14 October 2024
Went in to collect my prescription early as going on holiday . The lady said no problem they will make it up now . As the chemist was extremely busy I said I would pop back later in the day to collect it . I had only been home for 5 mins and I had a knock at my door it was my prescription they had delivered it for me . Fantastic service as always by staff and pharmacists .Nothing is too much trouble .
Visited October 2024
Review titled W W SCOTT
Replied on 15 May 2025
Thank you Jean for giving us a nice review. I hope you had a good holiday. We are constantly trying to better our service and hope we can provide the same level all the time.