Village Pharmacy
7 HOWARD DRIVE, BOREHAMWOOD, HERTFORDSHIRE, WD6 2NYContact details and opening times
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Reviews
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Review titled Poorly stocked, overpriced and unhelpful staff
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2024
This pharmacy is close to where I live so I've used it many times, it is invariably extremely poorly stocked of even the most basic or essential items, It is also very expensive. The staff are very 'out to lunch' too and are often very little help. I asked one lady if they had any 'Laxido', which is something that even the most basic chemists will always stock.. the lady replied: "ummmmm, no" but sounded as if she had no idea, so I enquired "are you sure?" at this her face took on a look of mild pain and she (more honestly) said: "I don't know".. at this I was expecting her to go and look in her stockroom, but no, she remained rooted to the spot, she expected me to just accept the fact that even though there was a chance they did have the product in stock, she was not prepared to go and have a look. I feel sorry for anyone that visits this pharmacy in pain or distress hoping to find interested and knowledgeable staff who could sell them an appropriate product, no chance. I've also been met with a mildly rude attitude and lack of helpfulness from some members of staff here too. On one visit, I witnessed a pensioner ask the man behind the counter if he could help her with her walking stick, he flatly refused without so much as an apology or reason why, just a flat "no". The pharmacist who is often on shift is really helpful and kind hearted, but the other staff who work there often seem as if they have very little interest in serving the local community.
Visited July 2024
Review titled Village Pharmacy
Replied on 14 November 2024
Dear Patient , Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your recent visits to our pharmacy have not met your expectations, particularly regarding product availability, service quality, and attentiveness. This is certainly not the level of service we aim to provide to our community. In order to further discuss it with us, Please email the pharmacy at pharmacy.fvf26@nhs.net Kind Regards, Management Village Pharmacy