Viks Pharmacy
4 STATION APPROACH, SOUTH OXHEY, WATFORD, HERTFORDSHIRE, WD19 7DTContact details and opening times
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Reviews
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Review titled They sold the expired item
Rated 1 star out of 5
by Sunil Thotakura - Posted on 16 January 2025
I am absolutely appalled by the service I received at this pharmacy. I purchased expired eyedrops (expiry date: 31/07/2024), and when I contacted them about the issue, I was told they would either refund or exchange the product. However, when I visited the pharmacy for my refund, the receptionist completely ignored my concerns and was incredibly dismissive. No matter what I said, her only response was, “I can only do an exchange.” Is this really how you treat a patient who is already suffering? It’s outrageous! How can a pharmacy operate without checking expiration dates, especially when the product expired 5 months ago? It’s irresponsible and shows a complete lack of care for customers’ well-being. To make matters worse, the staff member was rude and unhelpful. She informed me that the store manager wasn’t available and insisted I return next week to resolve the issue. This is absolutely unacceptable! The customer service was the worst I’ve ever encountered—unprofessional, disrespectful, and completely frustrating. I am beyond disappointed and will never return to this pharmacy. Do not waste your time or money here. If they can’t even handle a simple refund properly, I can’t imagine how they manage any other aspect of their business. Horrible Experience. Completely Unacceptable.
Visited January 2025
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