Skip to main content

Twyford Pharmacy - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Staff should be aware of basic hygiene

    Rated 2 stars out of 5

    by Anonymous - Posted on 04 December 2023

    Every child in the country knows not to cough openly into the air, since the pandemic. Shocked to find the woman who served me today, coughing openly and making no attempt to cover with elbow or tissue. Vulnerable people visit GP surgeries and pharmacy. Staff training required.

    Visited December 2023

    Report as unsuitable

    Review titled Twyford Pharmacy

    Replied on 07 December 2023

    Dear Patient/Customer Thank you for you comments. Please accept our apologies for the poor experience during your visit to the Pharmacy. We have discussed this incident with the staff and have confirmed the correct procedures with them. Please can we assure you that we take patient/customer safety with the upmost importance. Please do not hesitate in contacting me if I can be of any further assistance. Hayley Wade Twyford Surgery Manager Twyford Pharmacy Secretary. hiowicb-hsi.practicemanager.twyford@nhs.net

    Report as unsuitable


  2. Review titled Outstanding service

    Rated 5 stars out of 5

    by Sue - Posted on 20 August 2022

    When mum died, my sisters and I have had to sort out dads medication. (The pharmacy had helped with mums medication too) This pharmacy have been kind, considerate and very helpful Dad then had a slight heart attack recently,so his medication changed again This pharmacy couldn’t have helped more Dad now has blister packs that the pharmacy kindly make up and deliver I would like to acknowledge all that they have done for our family. So good to know when you pick up the phone, they are wanting to give you good service Well done team in Twyford Sue

    Visited August 2022

    Report as unsuitable

    Review titled Twyford Pharmacy

    Replied on 27 September 2022

    Dear Patient Thank you for your feedback. I am pleased that you felt the staff supported you during such a upsetting time for you and your family. It was very kind of you to take the time to send your comments, and very much appreciated. I will pass your feedback onto the staff. Kind regards Hayley Practice Manager Twyford Surgery & Pharmacy

    Report as unsuitable