Tops Pharmacy - Ratings and reviews
Reviews
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Review titled Chest infection
Rated 5 stars out of 5
by James Maloret - Posted on 15 March 2024
Received excellent care from this pharmacy following recent chest infection I have to say that the care I received was fantastic and advice on what medications were suitable
Visited March 2024
Tops Pharmacy has not yet replied.
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Review titled No duty of care
Rated 1 star out of 5
by Louise Arthur - Posted on 28 February 2024
Was referred by 111. Got to the chemist 40 mins before closing and was sat waiting. Then when I went in and said I’m a tonsillitis sufferer and I can’t drink or swallow it’s really bad. He said he’s closing now and to come back in the morning if still bad and he will examine me and give antibiotics. I asked why he could just feel my glands and check the puss on my tonsils and temp. He said he’s closing in 5 mins! I explained I had 2 babies at home and was really struggling and I’d have to bring babies with me tomorrow. He just wanted me out. I’m now at home in agony and struggling to drink water
Visited February 2024
Review titled Tops Pharmacy
Replied on 03 March 2024
Dear Ms. Louise Arthur, Thank you for giving us your feedback. We sincerely apologise for the difficulties you faced. There was an ongoing pre-booked appointment at that time and we had advised you on the expected waiting time. Patient safety is central to everything we do in the provision of quality patient-centred care. Antibiotics can only be issued in cases where a set of criteria is met. This was explained and advised on the next steps to help you manage the condition. Please feel free to contact us if we can be of any further assistance (Tel: 0151 547 1734). Thank you, Thomas (TOPS Pharmacy)