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The Pharmacy - Ratings and reviews

Reviews

Displaying 1 to 10 of 10

  1. Review titled Mall Pharmacy Luton - amazing service!

    Rated 5 stars out of 5

    by Lisa S - Posted on 04 October 2023

    Lovely staff, excellent service, would highly recommend them! Staff were friendly and helpful and I was dealt with very quickly and professionally.

    Visited October 2023

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    The Pharmacy has not yet replied.


  2. Review titled Great Pharmacy

    Rated 5 stars out of 5

    by Sue Augur - Posted on 25 October 2023

    The level of help, care and professionalism provided by this pharmacy is exemplary. There have been times when my Drs surgery have been dismissive and unhelpful and the regular pharmacist here and the pharmacy team have been a lifeline to me, providing information, care and understanding that you’d expect from the Drs but who are no longer consistently available. This pharmacist knows most of the customers by their first name and has a demeanour which is always patient, caring and helpful despite the fact that they are always extremely busy. The team also provide this same level of professional care and often over the past year the delivery drivers, and sometime staff members, have dropped medication off to me on their way home as they’re passing because I have been to unwell to collect. Pre pandemic I used to collect medication and had less of a need, but things have changed significantly with my health since then and having this team of wonderful people within the community to help me has been invaluable.

    Visited October 2023

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  3. Review titled Excellent Service from Hopkins Pharmacy, Burgess Hill

    Rated 5 stars out of 5

    by Kathleen Ballard - Posted on 05 September 2023

    Staff are always friendly and helpful. The Pharmacist is always helpful and informative when asked for information or advice. I throughly recommend Hopkins Pharmacy for efficiency, helpfulness and good Customer Service.

    Visited September 2023

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    The Pharmacy has not yet replied.


  4. Review titled Unreliable

    Rated 1 star out of 5

    by S May - Posted on 04 September 2023

    I used to request my own repeat prescriptions in the NHS app and used Cameolord to collect it. In May, I had a prescription request rejected by the GP as this pharmacy had requested it a month earlier without telling me. It turned out they had signed me up to their service where they request on your behalf. Despite being annoyed they had done this without my consent, I went with it. Since then I have had nothing but problems, not only do they only do one request on the 1st of the month, regardless of when you need your medication. In my case they have never actually made any requests, resulting in me having to pay for emergency prescriptions 3 times. Today was the third and last time I was going to do it. There was no apology. Do not use this pharmacy for repeat prescriptions.

    Visited August 2023

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    Review titled The Pharmacy

    Replied on 16 December 2023

    Dear S May I think you have posted this to the wrong Pharmacy. Please find the correct Pharmacy you have an issue with. We do not auto request repeat prescriptions as per current recommendations, despite being asked by patients to do this as previous pharmacies have done this for them. Thanks Meds Pharmacy Customer Services

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  5. Review titled Great Service

    Rated 5 stars out of 5

    by Lee Davies - Posted on 09 July 2023

    All the staff at Dyfed Road Pharmacy work hard but always give a perfect service. They are always really busy but alway take the time to help and advise you. Nothing is too much trouble and they will always help. The prescriptions are always on time and correct. First class service and help at all times.

    Visited July 2023

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    The Pharmacy has not yet replied.


  6. Review titled First class service

    Rated 5 stars out of 5

    by Benham - Posted on 03 July 2023

    This pharmacy is an absolute gem. They go that extra mile for customers. The staff are always polite, friendly & most importantly are extremely helpful with any health advice that is required. They display a caring professional approach & nothing appears too much trouble for them. So pleased our family found this phsrmacy

    Visited June 2023

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    The Pharmacy has not yet replied.


  7. Review titled Fantastic service

    Rated 5 stars out of 5

    by Lee Davies - Posted on 09 July 2023

    All the staff at Dyfed Road Pharmacy work so hard but they always give a fantastic service and nothng is too much trouble for them to advise and help. They are always really busy and work extremely hard but provide a wonderful service for the community and prescriptions are always ready on time.

    Visited June 2023

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    The Pharmacy has not yet replied.


  8. Review titled Great local pharmacy

    Rated 5 stars out of 5

    by Anna Somes-Charlton - Posted on 28 June 2023

    I have been served in this pharmacy many times in recent months. I recognise how tough working life is for pharmacies at the moment. Charlton pharmacy in Lyefield road Cheltenham always delivers,, an efficient and kind service for which I and the local community are most grateful. Sincerely Anna Somes-Charlton

    Visited May 2023

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    The Pharmacy has not yet replied.


  9. Review titled Name incorrect

    Rated 4 stars out of 5

    by Anonymous - Posted on 21 April 2023

    I use this pharmacy when I'm due to collect my medication, as it's rarely busy, tho I am being called one part of my first name. I have a double barrel name and I choose to use the name my family give me. Please could you refer to the first name I give you, I'm not giving you my middle name as I don't have one. My name is double barrel it includes a - . The sticker even says what my name is. My dad has the first part of my name and my grandfather has the second part of the name. Other than, normally fast service and reliable stock when needed.

    Visited April 2023

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  10. Review titled Very ignorant and slow

    Rated 1 star out of 5

    by Anonymous - Posted on 20 March 2023

    Ignored me as I entered and slowly walked around putting away prescriptions from a box - no acknowledgment or I’ll be with you on a minute. When I finally did get spoken to, the member of staff then picked up the phone and starting to deal with the telephone query making me wait even longer. Was only here for a simple prescription collection. After dealing with the telephone query, asked my name again and started the whole process from the start. Useless

    Visited March 2023

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    The Pharmacy has not yet replied.