The Croft Pharmacy
THE CROFT PRACTICE, BARNHAM RD, EASTERGATE, CHICHESTER, WEST SUSSEX, PO20 3RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staff completely overwhelmed
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2025
For the 2nd time in 2 months, my monthly prescription has taken over 4 working days from ordering on line to be ready - all staff could say was we are on a 4 day catch up” (ie Easter) no apology. They are clearly overwhelmed with new patients & presume will stay this way until new premises are opened - probably 4 months away. Perhaps staying behind ie overtime to catch up would not be unreasonable ? Website states 2 working days to be ready - maybe change this? In retail we have no catch up days except Xmas day & then it’s minimum wage too - perhaps you could learn from here. An automated system (via email / text perhaps) advising the scrip is ready would also be helpful to avoid travelling to the pharmacy unnecessarily - along with several other patients being turned away from an already overflowing car park.
Visited April 2025
The Croft Pharmacy has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Rayna Baines - Posted on 02 December 2024
I have a repeat prescription which goes in every month it was meant to be ready on the 28th of November I went in and it hadn’t been done. I was out of my painkillers so they gave me my pain and told me the rest of my prescription would be ready the next day. I returned to the pharmacy on the 29th of November. I rushed from work to get there before six. I got there at 5:45 they couldn’t find my prescription to start with then they found it and it still hadn’t been done. Then they closed at six and told me I couldn’t have it. unfortunately, I also work Saturdays so I was unable to collect my medication on the Saturday so it’s now Monday and I’m going in after work today but that has left me the whole weekend with no medication apart from my painkillers The staff were very rude and abrupt, this is not acceptable
Visited November 2024
The Croft Pharmacy has not yet replied.
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Review titled Wonderful customer service
Rated 5 stars out of 5
by Molly Dickson - Posted on 20 May 2024
Thank you for your delivery service and every credit to the person who delivers. I cannot believe the customer service I received today. I ordered my prescription about 10.00am and when there was a ring of the doorbell there stood my delivery man with my prescription. Croft Pharmacy are absolutely unbelievable. Thanks to all the staff that enables me to receive my script so quickly. In my opinion you are all “Stars” and the customer service is beyond words. 🤣😂😄
Visited May 2024
The Croft Pharmacy has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Clare - Posted on 15 November 2023
I switched to Croft after being let down by Right dose pharmacy. I’m impressed by the kind efficient service. Meds delivered within 24 hours of order, professional support was excellent. Great communication and friendly staff.
Visited November 2023
The Croft Pharmacy has not yet replied.