TESCO INSTORE PHARMACY
TESCO SUPERSTORE, ANGEL DROVE, ELY, CAMBRIDGESHIRE, CB7 4DJContact details and opening times
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Reviews
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Review titled Phone number incorrect. Unfriendly service
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2025
I think it is useful to remember that many people coming into pharmacy services are either vulnerable themselves or trying to get help for a vulnerable person. How the person is dealt with makes a real difference. I’m extremely unhappy with what felt like the need of the pharmacist to be right , above and beyond helping me. I’m not a vulnerable person, but was seeking support for one. If I was vulnerable and met with essentially a brick wall and smirking rather than empathetic, genuine care and attention, this awful interaction could have had a serious impact. If you are going to do such an important job, customers need to be treated with kindness, respect and helpful problem solving rather than this apparent black and white - I’m right, you’re wrong approach. I really despair at the lack of customer service I have received tonight. Not to mention almost completely impossible to find a complaints contact for this pharmacy and the telephone number is either wrong on several websites or disconnected. This is absolutely basic level. I wasn’t able to phone the pharmacy to check before I left - as the 111 online form had recommended. Following my encounter with Ely Tesco pharmacy, I subsequently spoke to the most genuinely helpful 111 call handler who was able to tell me with absolute respect, clarity and empathy what I needed to do and went out of his way to help me including calling my loved one. It’s really not that hard to deliver a good service but I’m afraid that I never want to use this pharmacy again. And will be ensuring other people I know don’t have the misfortune of such unhelpful treatment there.
Visited June 2025
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Really poor service. They don't seem to have a clue.
Rated 1 star out of 5
by Terry Buckingham - Posted on 11 January 2024
This is the second time within a few weeks where either my wife or I have been to collect our prescription from Ely Tesco pharmacy, only to be told they can't find the medication. The prescription had been dispensed, but they couldn't find it. On both occasions we have had to write down our names on a piece of paper so that the person serving us could try and find the prescription. In my case today after about 5 mins of trying to find it, one of the other members of staff said, 'we will have to dispense it again, as we can't find the package already dispensed, come back in 10 to 15 mins'. 2 hours later I returned only to be told they couldn't find it again. Another member of staff looked and found the prescription, but nothing had been done, so they asked me to wait again, whilst they sorted it. I was then told, 'sorry, we don't have one of the medicines available, so we can only dispense one item'. I asked when should I come back for the missing item and was told, 'try again in a weeks time'!! Absolute rubbish. This used to be such a reliable dispensary, I even used to get texts to advise the prescription was available to collect, but that was a while ago now. Even that stopped working. I will have to change pharmacies, which is a shame as my wife works in the main supermarket that houses this pharmacy.
Visited January 2024
TESCO INSTORE PHARMACY has not yet replied.