TESCO INSTORE PHARMACY
12 EAST WALK, YATE, BRISTOL, BS37 4ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhelpful and unfriendly
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Took them 45 minutes to find my prescription and then I was told that half the items are missing but they don’t know if they’ve lost them or if the supplier didn’t send them. I asked what to do about it and was told they could possibly reorder but wasn’t sure and she couldn’t call me to let me know because they are too busy. I asked for the prescription back so I could try somewhere else but she says she couldn’t do that either.
Visited March 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled bad organizational structure
Rated 2 stars out of 5
by James murray - Posted on 18 March 2024
Tesco Pharmacy send Text messages to customers when prescription is ready. when you go to collect your prescription you have to check the items as they leave items off the list without notifying you. when ever you go to collect the prescription you queue for 30 minutes as only one counter staff and one manager doing prescriptions, and it takes so long as others are complaining about second time they have been told to come back or things missing.
Visited March 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Very rude and dismissive
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
I was advised by 111 and a paramedic to go to this pharmacy to get antibiotics for tonsillitis (which pharmacist can now prescribe). The pharmacist was immediately rude and dismissed me saying he couldn’t just hand out antibiotics. He reluctantly took me into the assessment room and asked me to open my mouth, from which he didn’t even get off his chair or look in my throat properly. He told me he couldn’t give me antibiotics and advised me to try ibuprofen instead. At this point I was incredible upset and walked out. I was later that day prescribed antibiotics by a very kind pharmacist at another Tesco so his practice was clearly wrong and caused me unnecessary upset and time searching for another pharmacy. Please please please do not go here if you are in need of any kind of medical help!
Visited March 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Rude, offhand, dismissive staff
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
Tesco pharmacy , Chesterfield. I queued for 10 minutes behind a person who was also waiting whist pharmacy staff behind the counter were laughing and joking and being very loud. I was then, very rudely, told I was queuing at the wrong side of the counter. Was ignored when I said I couldn't see a sign for queuing. Was told they hadn't got my medication (as was the person before me); no recommendation to come back another day or an alternative. Whilst I appreciate medicines may be more difficult to stock these days, that isn't why I'm leaving a bad review. I found the staff in that branch particularly rude, unhelpful and basically couldn't be bothered. I will never go back and will not recommend. NB - this is the 1st review I have ever felt strongly enough to leave for anyone
Visited March 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Unhelpful, rude, unprofessional.
Rated 1 star out of 5
by John - Posted on 26 February 2024
Wouldn’t process my prescription because they said they couldn’t get through to the clinic that provided it. I emailed my clinic who said that they could call the pharmacy at Tesco said they wouldn’t take they phone call because they couldn’t confirm it was really the clinician on the other end of the line. So have basically been refused medication that I need and have a perfectly valid prescription for, at the same time being accused of trying to obtain medication illegally. So unprofessional.
Visited February 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
When I got there, there was a long queue which I joined. When I got to the front, the person serving decided to serve other people because she deemed me as a child (I am 21). When I eventually got served, I told them my name and they went to find the prescription for me. My dr had prescribed 28 days of medication but they told me it was only for 14 days and they couldn’t find my other prescription. They told me it took 2 working days but couldn’t explain why they hadn’t got it despite me waiting 4 working days before collecting. They then couldn’t offer any more help or answer any of my questions except to tell me that I need to book a gp appointment to get my prescription. Would not recommend at all.
Visited February 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Zombies with no customer service
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
Visited a couple of times and have always given up waiting. (There is no cue, the staff just ignore your there). Went in today pregnant and feeling unwell, wanted to buy covid test. Waited 20 minutes, there were 3 staff and none acknowledged myself and 2 others waiting. When others were served the staff move incredibly slow and are so quiet you cannot hear their questions. They rarely have the prescriptions available that people are visiting to collect or they spend so long looking in various trays, I would be quicker for customers to find their own package by climbing over the counter. The service is appalling and I collect my prescriptions from another shop the other side of town( I live next to this tesco) because i do not trust tesco pharmacy.
Visited February 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
They refused to sell me tablets for a migraine, told me to go see my gp. GPS are struggling and so we are told to not waste there time, yet tescos pharmacy won't sell simple headache tablets.
Visited January 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Unknowledgeable, Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
I have been to this pharmacy twice as a last resort. Both times, the staff have been absolutely clueless. They have 0 social skills and default to just the most expensive medicine which they don't even know basic things about when asked. If I wanted to read label and make wild guesses about my health, I could do that on my own. They seriously need a change in staff. Borderline dangerous.
Visited January 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
My husband has his medication from Tesco pharmacy. They are very helpful. They have phoned him several times to check how he is managing, and checking for side effects. Even when today he rang them 4 times as his doctors surgery had not sent his prescription they were very calm and made him feel like it wasn't any trouble Thank you Tesco oharmacy
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.