TESCO INSTORE PHARMACY
12 EAST WALK, YATE, BRISTOL, BS37 4ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shut and tried to ring first
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2024
Needed my prescription. Rang to see if the had it and could dispense. Rang twice and cut off after 20 rings. Went to store and sign up saying they are shut today. They should at least have a recorded message on the phone. Waste of time unnecessarily added to stress and used fuel and not very green for our planet when we all seem to be in crisis.
Visited May 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Charlotte Walker - Posted on 20 May 2024
I rang today as I wanted to check if repeat prescription was ready for collection. Historically I have not had to ring and its always been available to me just to pick up. The first lady I spoke to was very rude and told me I would have to wait until Wednesday. I called back to ask if this could be fast tracked, as I am completely out of one of my medications, and without this I will become symptomatic. I am currently immobile due to a ruptured ACL and I am awaiting knee surgery and I also have multiple sclerosis. I was told that I would have to come to the pharmacy to collect my prescription and try to get it from elsewhere. I explained that this was not possible in which she replied "sorry you will just have to wait" As a sister in the NHS it concerns me that you staff are not putting the patients needs first. I understand more than most the pressures the the NHS is facing, however it is important that we remain professional and always put our patients needs first.
Visited May 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Under staffed under pressured - poorly organised
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Tesco Pharmacy Roborough Plymouth Staff were trying their best but under staffed . Not organised!! People queuing to get served x20 + then wait for dispense was horrendous- customers becoming extremely frustrated and causing stress for staff .
Visited April 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Appalling incompetence
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
I wouldn’t recommend anyone registering with this pharmacy. As usual yesterday the counter staff were doing their best amongst the chaos. While some of the pharmacists are helpful, many are rude and aggressive. The queue to be seen initially was as usual about 20 people deep. As always the wait for dispensing was not the predicted 25 minutes, but twice that. This is the only pharmacy I know which refuses to prepare prescriptions in advance, waiting for the patient to turn up before they even consider the request you made 10-14 days previously. They don’t seem order medicines until you turn up to collect them, meaning they are usually out of stock, and can rarely offer a genuine prediction of when they will be available. I’m insulin dependant, so this frequently proves to be a problem. On one occasion it took nearly three weeks from originally trying to collect (five weeks from raising the request in the NHS app) for a prescription to be totally fulfilled. At least on this occasion I received the correct medication. On four occasions in the last six months I have been given the wrong items in either strength or type. Although yesterday they did ask me to check what they had given me in case it was wrong! Badly managed, badly organised and totally unfit for purpose.
Visited April 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Was pressured to use the NHS app, when informed it was not showing the medication required the pharmacist reluctantly "ordered" my prescription. Fast forward 2 weeks (over Easter) when I go to pick up my prescription - nothing available, contact GP. When GP was contacted I was informed no order had come through and this pharmacy has been known to not order prescriptions of my type. I was also told medications of the type I was requesting aren't available on the NHS app anyway. In addition to the incompetence, staff are rude and generally unhelpful. The pharmacy does not answer the phone and when they do they are unprofessional. I went in to the pharmacy with the intention of recommending it to my mother - I will now be changing my pharmacy. Tesco Cheetham Hill.
Visited April 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Horrendous pharmacy
Rated 1 star out of 5
by Nicola - Posted on 03 April 2024
Today I tried to pick up a prescription that had been with the pharmacy for a couple of days. The gentleman serving basically told me that it “won’t be ready today” nor gave me any indication when it would be! What am I meant to do I asked? He looked around at the chaos of newly delivered med boxes and shrugged! The staff are rude, unprofessional, unhelpful, disorganised and quite frankly needs to be investigated as to competence. The amount of negative reviews speaks volumes. I will never go back to this pharmacy and will advise friends and family to stay well clear!!
Visited April 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
Rude customer service by staff member, treated as an inconvenience. Did not feel confident after engagement as to what to watch out or when to escalate.
Visited March 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
There is member of staff at this Tesco pharmacy in Salford that is arrogant rude very unprofessional I was spoke to as though I was an inconvenience not a customer who needed my prescription. Never use this chemist again they want closing down
Visited March 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
Tesco pharmacy coulby newham. I’m registered disabled and since moving to the area I’ve had nothing but issues with this pharmacy and the treatment I get is deplorable. My prescriptions are issued the day they are due and so often when I ask for my prescription I’m usually told of in front of other waiting customers because I’m not giving them enough time to dispense the medication. When explaining the doctors are issuing them the day my prescription is due I’m often shut down with well we need time. Don’t bother ringing the chemist they never answer and when they do they put the phone down. They could be a long line round the corner and there’s no one at the serving desk and all seem to be behind the dispensing counter. You are often greeted with a rude manner. I understand this job can be stressful as I was a healthcare worker however people going to the pharmacist are often either ill or living with life long health conditions. Maybe they should show some empathy and compassion and learn better etiquette at customer service. I will certainly be glad when I’m no longer at patient at the clinic.
Visited March 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Dreadful Customer Service
Rated 2 stars out of 5
by Disappointed Toton Resident - Posted on 28 March 2024
Having tried to collect a repeat script for my elderly mother having been texted by the Tesco Pharmacy in Toton Notts that the items were ready I was informed that one of the drugs was no longer available and I had to recontact the Drs to get a replacement drug - this was the day before the bank holiday was to begin so I had to move quick, the Drs did their bit another text from Tesco came thro and off I went to collect. When I got there there was only 2 weeks instead of 4 available and I will have to go back again to collect when they could get more in !! when I asked why in the first place the pharmacy did not contact the drs to change the script I was brushed aside by the assistant and he sniggered at myself and my husband who was with me, and the assistant then said next customer - he was very rude and his dismissive attitude upset me very much, knowing that I have to return to collect the remaining items and hopefully will not be treated like this in future. I fear that this male assistant will probably offend again as he seems to think that he is superior to the customer.
Visited March 2024
TESCO INSTORE PHARMACY has not yet replied.