TESCO INSTORE PHARMACY - Ratings and reviews
Reviews
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Review titled horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2023
In times of national medication shortage one would expect flexibility and empathy from the pharmacy staff. But not at Tesco pharmacy at Leighton Buzzard. I had a prescription for my son for his ADHD medication. On the prescription it is stated that he is prescribed 4 capsules of 10mg medication, thus making it 40 mg per day dosage. At present 10 mg capsules are not available for supply but 40 mg are. My son has been taking it for years and the only reason why the prescription is for 10mg x 4 is because years back her started with 10 mg, which was subsequently increased to 40 mg. His psychiatrist had no idea when issuing the prescription that 10mg dosage will not be available. I was at the pharmacy on Saturday evening when most of other places are closed. The pharmacist informed me that 40 mg could not be ordered because their supplier did not have them in stock either. Then his female colleague came over and I asked her whether I could have the prescription and go with it to another pharmacy. She said that it was not possible because the other 2 medications that were mentioned on the prescription have been collected 2 weeks ago. I was surprised about this because on that day I collected medication for a friend of mine at a different pharmacy and they gave me back the prescription for the medication, which they could not supply. Then this lady also said that they could not dispense the 40 mg capsules because it was written on the prescription that 4 x 10 mg capsules were prescribed. I noted that even a person with serious maths difficulties would be able to calculate that 10 mg x 4 is 40 mg. I added that I could not go to another pharmacy because it was closed over the weekend and because the actual prescription was with Tesco pharmacy. She again said that she could not give me the prescription because other 2 items on it have been collected already. I pointed that the items that have been collected were ticked of which would clearly indicate to any other pharmacist that there items have been dispensed already. She still said that she could not give me back the prescription. This is the first time that hear this nonsense because all pharmacists in the past returned the prescription to me if they could not supply all of the items. She then went away and brought some print out about guidance on national medication shortage relating to Clarithromycin. I said that this had nothing to do with me, also because at no point did I ask to replace the ADHD medication, but only asked to either give me back the prescription or to order the 40 mg capsules instead of 10 mg x 4. She was talking something about that she 'would not break the rules' because she will risk losing her job. I asked me to show these rules in writing, which she of course could not as no such rules exist. She was also pointing something that the prescription says that 10mg x 4 per se, 112 tablets in total. I said that I could help her divide 112 by 4. She suggested that I should order
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Great Staff - Poor Management and Procurement
Rated 1 star out of 5
by R Fenton - Posted on 20 March 2023
Many more staff needed. Current staff overwhelmed by volume of orders. You need to allow at least 25 minutes queuing time to be seen. Progesterone micronised 100mg capsules have been 'out of stock' since at least December due to 'procurement issues'. It's a key medication for many women and no clear answer when it is likely to be resolved.
Visited March 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2022
Three times they have text to say my prescription is ready only to turn up and find they don't have my libre or insulin needles. Last time I had the stress of getting an emergency prescription and getting it elsewhere. I'm insulin dependent.i will NOT be using them anymore. Hugely disappointing and angry. Other chemist had the items I needed so why didn't Tesco?
Visited June 2022
TESCO INSTORE PHARMACY has not yet replied.