TESCO INSTORE PHARMACY
TESCO SUPERSTORE, CHURCH STREET, LICHFIELD, STAFFORDSHIRE, WS13 6DZContact details and opening times
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Reviews
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Review titled Slow service, serve who they choose
Rated 2 stars out of 5
by Anonymous - Posted on 21 May 2023
I stood patiently in the queue of 4 people, which took over 10 minutes. While the lady in front of me was being served, a man sauntered up to the counter and spoke directly to the pharmacist, who proceeded to serve him. The cashier then served him, ignoring the rest of us in the queue. When questioned over the fact there was a queue, the man turned abusive. The pharmacist just said "it's for something else" and walked away. I needed to talk to the pharmacist, I waited patiently, yet he allowed this to happen, didn't apologise, didn't make the man aware of the queue. He then ignored it all and went to talk to someone else. I needed to speak to him about a possible medication for my mother, who has recently had a knee replacement operation and needed help over the weekend. The cashier is really slow and disinterested. All in all, terrible service.
Visited May 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Bullied into not seeing the pharmacist
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2023
Went to tesco pharmacy as my 3 year old was prescribed an antibiotic which he was taking for a throat infection (this had been collected from a different pharmacy the day before), we were then prescribed a different antibiotic so went to tesco pharmacy to get it. Just before heading to the pharmacy my son started coming up with some spots all over his body so I thought I'd ask the pharmacist for advice on what to do. I waited in the queue for about 10 minutes and when it was my turn I asked to speak with the pharmacist and I was told that it was too busy and there was only one pharmacist in there and she couldn't pull the pharmacist out as it would delay everyone else's prescription. I told this lady it only be a minute to show the pharmacist the rash and she then rudely told me: "if you want to see the pharmacist you will have to wait at least 45 minutes until everyone else in the queue gets served", I find it unbelievable that we are encouraged to see pharmacists before clogging up A&E's and GP's but then we get this kind of treatment. As if this was not enough, I asked the lady to just dispense my prescription for my son since I couldn't see the pharmacist, she told me I'd have to wait between 15-20 minutes, I agreed and waited on the side, in the meantime the two customers after me which also had prescriptions to be dispensed got theirs before me, I asked why that was and she told me it was because my prescription was an antibiotic that had to be mixed with water. Absolutely terrible experience.
Visited May 2023
TESCO INSTORE PHARMACY has not yet replied.