TESCO INSTORE PHARMACY
12 WESTON FAVELL CENTRE, NORTHAMPTON, NORTHAMPTONSHIRE, NN3 8JZContact details and opening times
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Reviews
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Review titled Unsuitable service levels have become the norm
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2025
This pharmacy has become known for the excessive queues but most staff try their best and are efficient. There is one duty pharmacist who always has huge queues every time it's her shift and always chooses to leave her break until less than an hour before closing time. On repeated occasions I have observed her walking off with a long line of customers who have already been waiting in the queue. She leaves the poor till staff to have to tell the customers that the pharmacist has gone on her break and they will have to come back in 30 mins. She returns to the crowd of customers that has built up with less than 20 mins left until closing time and whoever she has not managed to get to with 10 mins left to go gets told there is now no time to get their medication and they will have to return the next day. I have seen an elderly man with an urgent prescription for his wife who discharged from hospital that day and was told at 8:50 that it was now too late to process it knowing that he will now have to go without until the next day. There will always be exceptional circumstances but this is now the norm on this one woman's shift. She did it to me on Friday and my partner on Sunday. These are sick and vulnerable people that are not being provided with the level of service that a big company like Tesco should be able to provide. You can tell that the till staff know it's a problem and are annoyed to be left to face a load of frustrated customers but Tesco have been letting this continue for months. They reduced the pharmacy opening hours last year to 9am to 9pm but can't even provide adequate pharmacist cover for that whole period and it is left with no pharmacist cover for half of the last hour of every shift when this same duty pharmacist is scheduled.
Visited February 2025
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