TESCO INSTORE PHARMACY
TESCO SUPERSTORE, ST OSWALDS STREET, LIVERPOOL, L13 2BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible service, rude staff
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2025
This is the first complaint I am giving about this pharmacy even though I have had a string of horrible experiences in the past. Today, I rang to ask when my prescription was ready after my GP sent the script. It was urgent medication as I am away for the next few days. The pharmacist said it would be ready in one hour. I actually went to the pharmacy three hours later after the school run and when I got to the pharmacy it was very busy so I waited in line. It was my turn and I asked for my prescription, I was told it wasn't ready by the Tesco staff and that it would be ready in an hour. I explained that I called hours earlier and was told by the pharmacist it would be ready. I explained kids were waiting in the car and I couldn't wait an hour and that I am travelling tomorrow. I asked if there was any way to get it earlier. Tesco staff member asked the dispenser who came over shouting at me telling me that there were people in front of me that she has to complete. I explained that I understand however, I was told it would be ready hours ago and explained my circumstances again calmly. She shouted again "well isn't gonna be done in 5 minutes I've got all these people in front of you." whilst waving the prescription boxes around in the air. She shouted so horribly and it was very embarrassing and upsetting. I explained to her that if that's the case, they shouldn't tell people to come collect at a certain time if the prescriptions aren't ready. Now I may not be able to get my medication in time as I am about to start a night shift that finishes at 9pm. If I miraculously make it there before it closes the prescription still probably won't be ready. This rude, aggressive behaviour is the reason why I changed my primary pharmacy to somewhere else. Today I made the mistake of getting my prescription sent to Tesco Pharmacy because I am short on time and it's closer to my house. Would not recommend this pharmacy at all.
Visited March 2025
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Stroppy and unhelpful
Rated 1 star out of 5
by BeauyDog - Posted on 02 May 2024
Had a prescription for sick husband who in the car. Told prescription wld take 30 mins, I can accept that. Told I had to wait at the far end of the counter and I asked if I could go back to husband and come back. They said no or I’d have to join the huge queue again. I said I’d be back within the 30 mins or in 20 mins if that’s safer. Told I had no option than to wait. Attitude was unhelpful, lacking in empathy and rude.
Visited May 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Waste of time.
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Attended this pharmacy as it was 7pm and I needed a professional opinion on suspected tonsilitis (despite the previous negative reviews, I was limited for options). We are always advised not to waste GPs time after all. The assistant understood and asked the pharmacist. He reluctantly came to the counter after much persuasion, albeit doing his best impression of a teenager who’d just had his Playstation taken off him for not cleaning his room. He said we can’t prescribe antibiotics. I said, I just want a professional opinion/advice, if that’s ok? He then said he’d take a look for me but then swiftly followed with “I can’t look I haven’t got the equipment”. Equipment? Use your eyes. For reference, the NHS website recommends getting advice from the pharmacist for suspected tonsilitis (amongst most other medical complaints). Couldn’t believe what I was hearing. So unhelpful.
Visited June 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
Called 46 times today each time I was disconnected after 4 or 5 rings . I am a smoke free patient . They never look at the prescriptions on line . So I have to call in advance or wait an eternity for them to get it ready . Thats why I try to call in advance
Visited May 2023
TESCO INSTORE PHARMACY has not yet replied.