Tesco Instore Pharmacy
TESCO SUPERSTORE, RIVER WAY, ANDOVER, HAMPSHIRE, SP10 1UZContact details and opening times
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Review titled The worst experience ever
Rated 1 star out of 5
by Anna - Posted on 07 April 2025
I came to the pharmacy to collect a prescribed antibiotic. The staff member informed me that the printer was not working and therefore they could not process my prescription. I was then told to go to another pharmacy. From the very beginning, the staff member appeared eager to get rid of me as quickly as possible, hastily sending me away without making any effort to properly assist. When I tried to explain that the prescription needed to be released from this specific pharmacy in order for me to collect it elsewhere, she showed no interest in listening and insisted I was wrong. I walked 30 minutes to another pharmacy and waited in line for over 20 minutes, only to be informed that the Tesco pharmacy had not released the prescription and that I would need to return there. When I went back to Tesco and asked the same woman if she was serious about the way this was being handled, she denied everything that had happened earlier. Fortunately, my husband had witnessed the previous conversation and confirmed my version of events, as she began arguing with me again. Miraculously, at that moment, the printer “suddenly” began working, and I received my medication within 3 minutes. This experience was frustrating, stressful, and unacceptable – especially when dealing with a medical prescription. I expect a full explanation, and I sincerely hope you will take appropriate action to ensure that this kind of treatment does not happen to any other customer.
Visited April 2025
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