Superdrug Pharmacy
UNIT 3, 37 WALWORTH WAY, THE BRIDGES, SUNDERLAND, SR1 3LBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Superdrug Pharmacy.
Reviews
-
Review titled Terrible service from pharmacist
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2025
Got my tablets from doctors sent here, one item was not sent by doctor was out of tablets easter weekend, went to pharmacy, asked if they could loan me 6 till I got sorted with doctor pharmacy assistant said they needed proof I get them prescribed, I advised checking on my NHS site they can access. She said I needed to show proof if strength and I get them on repeat, I logged in to my account and showed her the repeat prescriptions I get, she's showed the pharmacist she came back to me and said I need to ring 111 and tell them I need a prescription sending over. I rang 111 was on hold for ages, I finally gave up. So now left with 3 days of no tablets. Pharmacist never once came over to speak to me. Why didn't they tell me in first place to ring 111. Total joke spent 40 minutes and got nowhere. Wont be getting anymore prescriptions sent to them. Thought pharmacist were supposed to be there to help not cause more stress.
Visited April 2025
Review titled Superdrug Pharmacy
Replied on 23 April 2025
Thank you for your feedback regarding your experience at our Sunderland pharmacy. We would like to apologise that your experience did not meet the standards we expect from our healthcare services and for any inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate this further and gather necessary information to support in resolving this. Webchat: https://www.superdrug.com/contact Email: help@superdrug.com