Superdrug Pharmacy
72 FORE STREET, REDRUTH, CORNWALL, TR15 2AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor service
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2024
This is the latest of many occasions when they have failed to fill my prescription. They keep saying that they have ordered my medication but it has not been sent in, as I have the same medication each month I do not understand why it is not automatically reordered each time they issue a prescription. There has also been several occasions when they state they have not received my prescription from my GP, or they cannot find it, but on checking with my GP surgery they confirm it has been sent, they give me a code and still Superdrug can't find it. It appears to only be a problem when the same two assistants are working in the pharmacy. There is another young assistant who is very efficient and is only pleased to provide the best service possible, unfortunately the other two don't.
Visited October 2024
Review titled Superdrug Pharmacy
Replied on 04 November 2024
Thank you for your feedback regarding your experience at Superdrug Redruth pharmacy. We would like to apologise that the experience you had did not match the standards we expected from our healthcare services and the inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate further. Webchat: https://www.superdrug.com/contact Letter: Clinical Excellence Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com
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Review titled Poor service
Rated 1 star out of 5
by M johns - Posted on 27 August 2024
Second time my prescription has not been done I have just rung the surgery and they have informed me it has not been ordered I took my prescription to the pharmacy on wed 21/8 /24 in person so I am now out of medication which I need so why has my prescription not been ordered and why was I told to ring the surgery.
Visited August 2024
Superdrug Pharmacy has not yet replied.
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Review titled Unwilling staff
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
I meet with the most rude and unhelpful assistant, did not understand my needs, understand how to process a refund form at point of purchase. I had to go to several other chemist, this was the only one I had a problem with
Visited April 2023
Superdrug Pharmacy has not yet replied.