SUPERDRUG PHARMACY - Ratings and reviews
Reviews
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Review titled Took an hour to be seen
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
Took an hour to be served at the pharmacy. There was only 1 pharmacist and it somehow took him an hour to serve 3 people. Terrible customer service, will never be ordering from the northampton superdrug pharmacy again
Visited March 2023
SUPERDRUG PHARMACY has not yet replied.
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Review titled Lack of Care
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
A prescription submitted 10 days ago and despite being told it was ready to collect, on arrival they couldn't find it. 20mins later they come back to say they don't have the item in stock and I can wait more days for them to order some, though 'why did your dr prescribe this one as its not normal'. In the 10 days they could have already done this surely? I was then told they could give me a similar brand at half the volume, pay the charges and then come back later for the rest paying more charges. 2 charges for the one item because they waited so long to order the item. I then witnessed them being rude and obnoxious to a lady who was explaining the spelling of her name. If you ask her to spell it and then dont listen, instead talk to someone else that is a you issue. Dont belittle her again.
Visited September 2022
Review titled SUPERDRUG PHARMACY
Replied on 17 October 2022
Thank you for your feedback regarding your experience at the Northampton Pharmacy. We would like to apologise that the experience you had did not match the standards we expected from our healthcare services and any inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate further and gather the necessary information to move this forward. Webchat: https://www.superdrug.com/contact Letter: Clinical Excellence Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com