Superdrug Pharmacy - Ratings and reviews
Reviews
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Review titled great pharmacist
Rated 4 stars out of 5
by Dr Lauer - Posted on 02 December 2023
Pharmacist working on 29/11 at Whitgift Centre was of great help, demonstrating that exceptional circumstances need exceptional measures. Thank you.
Visited November 2023
Superdrug Pharmacy has not yet replied.
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Review titled Cannot fault them
Rated 5 stars out of 5
by Andy Thorne - Posted on 02 September 2023
The team from ordering, to collecting, all phone calls and queries (including after care) are first rate. I had to switch following the closure of my Lloyd's chemist, but this firm is exemplary
Visited September 2023
Review titled Superdrug Pharmacy
Replied on 07 September 2023
Thank you for taking the time to share your experience and leave our Pharmacy a great review. We pride ourselves on our service standards and patient care and hope that we will see you in our pharmacy again soon so we can support your healthcare needs.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Keeps saying GP hasn’t issued a prescription when they have. Long waits before and after being served, staff polite but unhelpful, and unwilling to admit that issues are on their end of the prescription issue.
Visited January 2023
Review titled Superdrug Pharmacy
Replied on 13 February 2023
Thank you for taking the time to provide your feedback. We would like to apologise that the service you have received does not meet the standards we expect from our pharmacy services and for any inconvenience or distress that this has caused. Please be reassured that this has been esclated to the Regional Healthcare Manager to take remedial action to improve the service we offer our patients. If you require any support in obtaining your prescription please contact the Superdrug customer service team via email help@superdrug.com or webchat https://www.superdrug.com/contact and the team will be happy help.
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Review titled Not reliable
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2023
Previously this pharmacy was great but since staffing changes have happened it's a nightmare getting meds from here. They miss entire prescriptions even if I ask them if that specific med is in the bag just given to me. On a good day it will take 30 mins on a bad day you could be in there for over an hour.
Visited January 2023
Review titled Superdrug Pharmacy
Replied on 31 January 2023
Thank you for your feedback. We would like to apologise that the service you have received recently does not meet our usual standards and for any inconvenience that this has caused. Our healthcare teams are currently working through a period of unprecedented demand for our healthcare services, and this has inevitably impacted our availability. Your feedback has been escalated to the Regional Manager for this branch to review and take any action deemed appropriate to support in improving our service.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
Waiting times for the prescription are extremely long, got to wait one week every time I need to get one from this pharmacy. Today I’ve been queuing so long, it was 17.20 and the pharmacists were taking so long, which it seemed on purpose. When a lady and I reached the till, we’ve been told that it was too late and we’ve been asked to come back the next day. I told them that they could advise us before instead of being there in the queue for so long, and also that we were on time when we walked in the store. They started rushing to close. I told them that they had my prescription from days already and again apparently they didn’t have it in the store. They asked me for my NHS number because they said that was the only way to track my prescription, and I told them that I needed to phone my GP to find it out and that it would take 2 minutes. After ringing my GP, who confirmed that my prescription was sent to the pharmacy, the pharmacist kept saying that it wasn’t there, while she was holding her back in order to leave. I also showed them my NHS number but they kept saying that it was too late and they couldn’t find anything in the system. Also when I told them that I was about to ring my GP they advice me not to. They advised it was too late and the practice would be closed. When they didn’t even know what my GP practice is. The pharmacist just didn’t care at all about me. She looked like she just wanted to go home. They told me that they were going to deal with my GP practice in the morning and when I spoke with my GP practice they also were concerned about their way of dealing with NHS patients. This happens almost everytime. Once I went there for a blood pressure test and after I took my top off, the doctor told me that the machine’s battery died and they had no other ones. They are located in a shopping center and there are plenty of shops next door that they sell batteries. I even suggested to get some new batteries myself for them. The pharmacist instead he kept saying there was nothing they could do. But why he didn’t test it before letting me taking my top off? This is so unprofessional. Everything in that place is so unprofessional. In both occasions, I asked for their names for a complaint but they refused. The customer service is very disappointing. They never have the right prescriptions, they are rude and they are helpless.
Visited August 2022
Superdrug Pharmacy has not yet replied.