Stevens Pharmacy - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Denise walker - Posted on 19 July 2023
I needed to have a cholesterol blood test done for my own piece of mind I’ve been to this pharmacy a few times and always been helpful. So I asked if they can do them, funny enough the day after they were starting to do blood tests so I got booked in 1st appointment 2pm another nurse did the bloods whilst overseen. The bloods got sent off that day and the results were returned that evening by email so very quick. And for me good news which was even better. Could not ask for a better service pharmacist phoned me the next day to confirm the results. All very good service from start to finish. Just to note this was a paid blood test not on the NHS but that’s my personal preference. Thanks again for your excellent service. Denise walker
Visited July 2023
Review titled Stevens Pharmacy
Replied on 30 July 2023
Dear Denise Walker, Thank you for choosing us for your health check and taking the time to review the service offered you. It has been a pleasure to have been able to offer you the opportunity to take control of your health. We as an NHS Organisation support the NHS in its initiatives for helping to promote healthy lifestyles and diet which ultimately is to improve health outcomes. You have taken this message seriously and being able to track your progress we hope will continue to motivate you. Your feedback has been noted and will be shared with the teams to reinforce good practice. We hope you continue on your health management journey and look forward to continue to support you however we can be of assistance. Thank you once again for visiting and using our service. Best Wishes, Mrs. P. Ojo Superintendent Pharmacist
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2023
This used to be a fantastic chemist years ago. Used it for the 1st time in ages, but the wait to get the pharmacist to check the prescription was horrendous, Almost an hour for an item they had in stock (I called to check before going there), they did not advise me there was going to be a wait or to attend after a certain time, which would have made more sense. Apparently they were running a covid clinic .... sorry I thought this was a community pharmacy, where you got your prescriptions filled ... surely get another pharmacist in to check prescriptions or do the jabs, don't try and do both, as it does not work.
Visited June 2023
Review titled Stevens Pharmacy
Replied on 30 July 2023
Dear Valued Customer, Thank you very much for your visit to the pharmacy after a long while. I am sorry to read that you felt the wait for your item was longer than met your expectations and understood this was due to the covid clinic. Community Pharmacies, are an invaluable part of the NHS Primary Care Team and so offer a comprehensive range of pharmaceutical services including the dispensing of medicines. As in any service based environment, especially in the Community Pharmacy where we have a walk-in policy, this is subject to fluctuations in the demand put on the teams irrespective of the clinics such as covid which runs independently to the business as usual. Fortunately, the clinic has run successfully and approaching its 3rd year of operation with only praise for how it has been run and your feedback to the contrary is noted. We value all our customers irrespective of what service they visit for and will like the efficiency and speed of service which we strive to offer safely to be your experience when you visit us again. Very rarely, unplanned changes have been managed with the intent to cause the least disruption to all our customers and as the covid clinic for spring boosters ended quite some time ago, it is difficult to ascertain how this may have affected your visit. The NHS is working hard with Community Pharmacies to continue to bring services to patients and improve access to healthcare to local communities who are finding difficult to access healthcare in other areas and your feedback, as any received about patient experience will always be used to inform service provision. Your feedback will also be shared with the hardworking team to ensure in future communication is effective and our customers are kept appropriately informed. We will like to encourage you to visit us again soon if you need any Pharmacy services so we can show you want we are achieving in the pharmacy for those patients who regularly visit us. Thank you once again for taking the time to visit us and offer the feedback. Best Wishes, Mrs. P. Ojo Superintendent Pharmacist
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Review titled Great pharmacy!
Rated 5 stars out of 5
by Alison Q - Posted on 30 September 2022
Excellent pharmacy. Always have time to answer questions and very efficient. Nothing is too much trouble. Prescriptions always ready on time.
Visited September 2022
Review titled Stevens Pharmacy
Replied on 04 October 2022
Dear Alison Q, Thank you very much for choosing us for your repeat medication services and taking the time to review our service. We strive to make the service as convenient as possible and happy to note you have found the service excellent and your prescriptions ready on time. Your feedback will be passed on to the team and we look forward to your continued custom. Best Wishes, Mrs. Patricia Ojo Superintendent Pharmacist
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Review titled Incorrect doseage
Rated 3 stars out of 5
by Anonymous - Posted on 10 June 2022
One of the medications they gave me was double the prescribed dose! God job I checked. I will take them back and let them know.
Visited June 2022
Review titled Stevens Pharmacy
Replied on 11 June 2022
Dear Valued Customer, Thank you very much for choosing us for your medication service and for taking the time to review our service. We are very sorry to read that you have received the incorrect strength of medication dispensed to you. Please do bring them in for correction. We make every effort to dispense all medication accurately and have systems in place to ensure that nothing reaches our patients incorrectly e.g. double checking and taking note of medicines with similar looking packaging or sounding packaging. Rarely, this can still not avert an error and so we take every effort to learn from the error both within the pharmacy dispensing team but also shared nationally so other teams can learn from it. So thank you very much for letting us know and once you have brought this in, we will make every effort to understand what went wrong. Your feedback will be shared with the team and we look forward to seeing you soon. Thank you once again for taking your time to offer your feedback and sorry for any inconvenience caused. Best Wishes, Mrs. Patricia Ojo Superintendent Pharmacist
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Review titled Helpful practice
Rated 4 stars out of 5
by Mrs N Warn - Posted on 13 May 2022
My repeat prescription always filled promptly & staff always pleasant & obliging! I have used this pharmacy for a number of years & always valued the advice given.
Visited May 2022
Review titled Stevens Pharmacy
Replied on 14 May 2022
Dear Mrs. Warn, Thank you very much for taking the time ro review our prescription service. We note you find the repeat prescription service is prompt and staff are always obliging. Your feedback has been shared with the team. We look forward to seeing you again and many more years of continued custom. Best Wishes, Mrs. Patricia Ojo Superintendent Pharmacist
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Review titled Good pharmacy
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2022
Helpful staff who are always happy to help with any questions/issues you may have. Would recommend a visit.
Visited May 2022
Review titled Stevens Pharmacy
Replied on 26 May 2022
Dear Valued Customer, Thank you very much for choosing us for your pharmacy services and your kind recommendation. We note your feedback about the helpful staff. We look forward to seeing you again soon. Thank you for taking the time to give us your feedback which is important to us. Best Wishes, Mrs. Patricia Ojo Superintendent Pharmacist
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Review titled Excellent Practice
Rated 1 star out of 5
by Sara Mills - Posted on 24 May 2022
The people in the pharmacy treat you like a real person. They go above & beyond to help you. Absolutely excellent. I wouldn’t go anywhere else
Visited May 2022
Review titled Stevens Pharmacy
Replied on 26 May 2022
Dear Sara Mills, Thank you so much for your continued patronage and loyalty to Stevens. We strive to offer the best care to the community and very pleased this is highly regarded by you. Your feedback is important to us and has been shared with the team. We note your comments about treating you as a real person. This is something we strive for so it is very pleasing it comes across. Thank you for taking your time to review our services and we look forward to seeing you soon! We presume you intended a 5***** as you have said we are absolutely excellent! Best Wishes, Mrs. Patricia Ojo Superintendent Pharmacist
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Review titled Excellent local pharmacy
Rated 5 stars out of 5
by Michael - Posted on 04 May 2022
Very helpful & knowledgeable friendly staff. Get all my prescriptions here and I'm usually called or texted to tell me when ready for collection Good range of products both medical and non medical
Visited May 2022
Review titled Stevens Pharmacy
Replied on 14 May 2022
Dear Michael, Thank you for choosing us for your local pharmacy needs. We appreciate your custom and taking the time to review our services. We note that you have found if an Excellent local Pharmacy and we are happy to continue to strive to service the community. Your feedback has been shared with the team. We look forward to seeing you again soon. Best Wishes, Mrs. Patricia Ojo Superintendent Pharmacist
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Review titled Friendly helpful service
Rated 5 stars out of 5
by Shaun Holley - Posted on 18 May 2022
My regular prescription and my Covid booster were/are carried out by Stephens pharmacy and I find the staff very friendly,helpful and efficient. Thank you .
Visited May 2022
Review titled Stevens Pharmacy
Replied on 26 May 2022
Dear Shaun Holly, Thank you for visiting us at Stevens for your covid booster vaccination and for taking the time to review our services. Pleased to note you found the staff very friendly, helpful and efficient. Your feedback has been shared with the team. We look forward to seeing you again soon. Best Wishes, Mrs. Patricia Ojo Superintendent Pharmacist
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2022
Very helpful, obliging and friendly staff. Repeat prescriptions dealt with immediately, when my order is completed I always receive a text message to tell me it’s ready for collection.
Visited May 2022
Review titled Stevens Pharmacy
Replied on 26 May 2022
Dear Valued Customer, Thank you so much for your custom and for taking the time to review our services. We are pleased to note that your repeat prescription is dealt with promptly and that you appreciate the text messaging service informing you it's ready for collection. We strive to make the repeat prescription service as convenient as possible, so your feedback on how this is working for you is welcome. Thank you once again for your custom and we look forward to seeing you again soon. Best Wishes, Mrs. Patricia Ojo Superintendent Pharmacist