Stephens Pharmacy
516 MATHER AVENUE, LIVERPOOL, L19 4UGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2025
A week ago i had to travel down to the pharmacy in awful weather after ringing the pharmacy 26 times to no avail!!!!! Asked for my prescription, the girl took over 10 minutes to find it as it had gone 'missing'. This had been sent the previous week! Staff are a joke and don't know what's going on. Stood waiting, people waiting to be served, phones ringing off the hook, all staff stood in the back not knowing what day it is! Staff are a joke. They don't have any knowledge on simple questions about over the counter medicines. I asked about a cough medicine and she looked at me like i was talking in a different language. Staff need retraining on customer service and also how to answer a phone. Will be taking my prescription elsewhere from now on.
Visited February 2025
Stephens Pharmacy has not yet replied.
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Review titled What an excellent service!
Rated 5 stars out of 5
by Evelyn - Posted on 04 May 2024
I have just recently moved here from another local pharmacy and the difference is unbelievable. Hence my need to write this review. The lady who approached me was kind, friendly, understanding, knowledgeable. I was first struggling to get hold of medication which I know is a common issue but the lady told me she could get hold of this certain medication and told me exactly when to expect it to be here to collect. She then went on to offer me delivery. She really was a ray of sunshine on a bad day for me. Also to add, on entering the shop to being served under 30seconds is just applaudable after waiting over 30minutes in my previous pharmacy!!!! Should of moved here a lot sooner and can't praise this pharmacy or lady enough. Thank you for helping me.
Visited May 2024
Stephens Pharmacy has not yet replied.
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Review titled Great practice, great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2023
Have been using this pharmacy for many years. There has been a change in ownership and with new owners always comes change that people need to accept. Instead of giving staff a hard time. The old staff one in particular is the most efficient, professional, friendly and literally goes out of her way to help you in any way she can, just as she used to. I will continue to support this pharmacy and the staff in future. Only have good things to say every time I visit.
Visited June 2023
Stephens Pharmacy has not yet replied.